First Citizens Bank lacks communication… First Citizens Bank lacks communication as to what happens after paying off your loan! They produce a letter that attempts to explain their procedure to receive your title the day after the loan is paid off. But don't mail the procedures letter until after they electronically submit the request to DMV, which could be up to 10 days after! Go figure it took them the full 10 days to electronically send to DMV! So I received their procedures letter 2 days after they electronically submitted to DMV, and it states that the DMV could take 30 days to process. After speaking w 2 representatives neither of them had a solution as to why in today's world of instantly taking your money, that it takes them 10 days to email/electronically send a notice? Why they don't mail their procedures letter until after they send the email/electronic notice, instead of the date it's printed/produced? Guess they are no longer the small town bank! Rant over!

Awful Experience My bank was gobbled up by First Citizens Bank. First, we had to buy checks, which were expensive. Then the debit card came late, almost a week after the old bank card expired. I'm disabled and buy everything, even groceries on line. So a week of hunger. The interest rate is lower that my previous bank. I was charged $50 fee on my premiere checking. Why, I have no idea. I checked fee schedules for the bank and never found a fee that high on their site. I looked under complaints about the bank and they were all highly negative.

They have No Clue about Mortgages Applied for a loan at FCB to refinance our home, Went through all the procedures gathering all the required information. When it comes to finalize for closing, the loan officer says she made a mistake on the amount she could loan us. Was nowhere near what we had applied for. Spent money for appraisal, inspections all for nothing. I would not recommend this Bank for anything. Very unprofessional.

What a scam you deposit cash in the ATM… What a scam you deposit cash in the ATM because you need to pay a bill and they hold your money won't be doing this ever again!!!

Poor Customer SErvice We had a business checking account with First Citizens in Taylorsville, NC. I was having problems logging in and it would not allow me to reset my login password. I called their support number gave them all the requested info to prove that I was the customer and they told me I had to go to the bank and take my ID to reset my password for online banking. I went to the bank and closed my account. They didn't even care - not surprised. This is the second time I have tried doing business with them and their customer service is lacking.