I was a banker for 32 years and have to… I was a banker for 32 years and have to say this is the WORST experience I have ever received. They held my wire for over 6 weeks. Granted it was my error that my paperwork was incorrect on my account ( that they didn’t notice or care about for 2 years…) however they chose to hold my funds rather than just returning it to the sending bank. Would not return phone calls or release my money. I came on here to give a review a low and behold… 2 and 3 star reviews (which is GENEROUS). They treat their own employees like garbage and couldn’t care less about customers or customer service. Disgusting 🤮 service and worse customer experience! I gave them one star because I wasn’t able to give them negative stars… There are so many institutions to choose from… why bother choosing them 🤯🤬

First Citizens Bank Customer Failure I had a breach in my bank account. Closed my old account and opened a new account. It's been a month and still no new debit card. My local bank can not give me a date on a new debit card. Telling me the bank is running behind on card replacements. Was told by a teller, this replacement could take a couple on months. UNACCEPTABLE!!!!! This is a totally FAILURE from a National Bank. One wonders how many other customers are affected by this? Who uses checks anymore? I can only access my money by going into the bank and seeing a teller. Who wants to carry cash? How many places are no cash, plastic only. First Citizens could care less about my problem. Close your accounts and move your money. First Citizens Bank has failed at the very basics of customer service banking.

New Fees After 4.5 years as a customer, I received a new $15 fee for online banking. The only reason I am a First Citizens customer was for Free Checking. Customer Service said I could go to a branch and have them switch my accounts to a different online banking system with very little difference with no fee. Could they make it more difficult. AVOID THIS BANK. Worst in class technology and branches closed on Saturdays. Convenience is clearly not a consideration for them. They are so bad, I get my SBA loans through other institutions and just use their checking in case I need a local branch. If they want to nickel & dime small businesses, I'll take multiple accounts and tens of thousands of dollars to a new bank. First Citizens is NOT SMALL BUSINESS FRIENDLY.

Mortgage nightmare I was given a preapproval letter for a mortgage. When it came time to close they could not figure out why my DTI was too high. It took them 7 days to figure out that they had placed 2 car loans on my application while I only had 1. They delayed my closing date twice, I will have to pay thousands for an Airbnb while I wait for the pushed closing date, and they refuse to provide compensation for their mistake. This is absolutely unacceptable and immoral for a company of this size to not pony up for a mistake they had made.

What a scam you deposit cash in the ATM… What a scam you deposit cash in the ATM because you need to pay a bill and they hold your money won't be doing this ever again!!!