First Citizens Bank Customer Failure I had a breach in my bank account. Closed my old account and opened a new account. It's been a month and still no new debit card. My local bank can not give me a date on a new debit card. Telling me the bank is running behind on card replacements. Was told by a teller, this replacement could take a couple on months. UNACCEPTABLE!!!!! This is a totally FAILURE from a National Bank. One wonders how many other customers are affected by this? Who uses checks anymore? I can only access my money by going into the bank and seeing a teller. Who wants to carry cash? How many places are no cash, plastic only. First Citizens could care less about my problem. Close your accounts and move your money. First Citizens Bank has failed at the very basics of customer service banking.

Ignore all bad reviews Ignore all bad reviews, First Citizens is a great service. Those nay-sayers would rather spend 30 minutes on hold at Wells Fargo. I've had nothing but great experiences here.

So Happy this is MY BANK! As always I am again sad to see so many poor reviews. I have been with First Citizens for many years. I sent a message through my account and even though they say they would respond in 24 hours, my response was less than 8 hours. I feel like they are ALWAYS watching out for me.

I was a banker for 32 years and have to… I was a banker for 32 years and have to say this is the WORST experience I have ever received. They held my wire for over 6 weeks. Granted it was my error that my paperwork was incorrect on my account ( that they didn’t notice or care about for 2 years…) however they chose to hold my funds rather than just returning it to the sending bank. Would not return phone calls or release my money. I came on here to give a review a low and behold… 2 and 3 star reviews (which is GENEROUS). They treat their own employees like garbage and couldn’t care less about customers or customer service. Disgusting 🤮 service and worse customer experience! I gave them one star because I wasn’t able to give them negative stars… There are so many institutions to choose from… why bother choosing them 🤯🤬

Would go with a different bank Would go with a different bank. Called customer service to resolve issues only to be told to call the local branch, call/go to the local branch to be told to call customer service. Credit cards have horrible interest rates and rewards/perks. Their online banking and app was barely usable for months on end. Fees for every little transaction. Horrible customer interactions in the branches. They are not military friendly, and I have tons of issues managing my accounts when deployed/overseas.