Would go with a different bank Would go with a different bank. Called customer service to resolve issues only to be told to call the local branch, call/go to the local branch to be told to call customer service. Credit cards have horrible interest rates and rewards/perks. Their online banking and app was barely usable for months on end. Fees for every little transaction. Horrible customer interactions in the branches. They are not military friendly, and I have tons of issues managing my accounts when deployed/overseas.

Receiving text message but no account I have received two (2) text messages from First Citizens Bank. On 5/24/23 a text message about they noticed unusual activity on my account. On 6/14/23 a text asking if a transaction was scheduled for $973.41on 6/13/23. I do not have and never had an account with First Citizens Bank.

Mortgage nightmare I was given a preapproval letter for a mortgage. When it came time to close they could not figure out why my DTI was too high. It took them 7 days to figure out that they had placed 2 car loans on my application while I only had 1. They delayed my closing date twice, I will have to pay thousands for an Airbnb while I wait for the pushed closing date, and they refuse to provide compensation for their mistake. This is absolutely unacceptable and immoral for a company of this size to not pony up for a mistake they had made.

What a scam you deposit cash in the ATM… What a scam you deposit cash in the ATM because you need to pay a bill and they hold your money won't be doing this ever again!!!

I would not recommend this bank to any… I would not recommend this bank to any contractor's, I opened a personal account to see how they operate before changing from bank of America to them with my business account.Well deposit a check that is from first citizens Bank client to my account takes 2days or longer bank of America I deposit before 9pm it's in account in morning I couldn't imagine how long it would take first citizens to clear a check from another bank if you're a contractor getting up front money you'll be screwed guess I will keep my account with bank of America!!! Also first citizens online banking app worst app I've ever come across!!