So Happy this is MY BANK! As always I am again sad to see so many poor reviews. I have been with First Citizens for many years. I sent a message through my account and even though they say they would respond in 24 hours, my response was less than 8 hours. I feel like they are ALWAYS watching out for me.

First Citizens Bank lacks communication… First Citizens Bank lacks communication as to what happens after paying off your loan! They produce a letter that attempts to explain their procedure to receive your title the day after the loan is paid off. But don't mail the procedures letter until after they electronically submit the request to DMV, which could be up to 10 days after! Go figure it took them the full 10 days to electronically send to DMV! So I received their procedures letter 2 days after they electronically submitted to DMV, and it states that the DMV could take 30 days to process. After speaking w 2 representatives neither of them had a solution as to why in today's world of instantly taking your money, that it takes them 10 days to email/electronically send a notice? Why they don't mail their procedures letter until after they send the email/electronic notice, instead of the date it's printed/produced? Guess they are no longer the small town bank! Rant over!

What once was a good bank has turned to… What once was a good bank has turned to crap!!! Paid off a loan…overpaid bc that’s the info attorney that was given by bank. Called to find out where my refund is bc it’s been 16 days!!! Was informed well we hold the funds for 10 business days so it will be mailed after that times has lapsed. WHY…told that’s the bank policy no good reason except they get to keep everyone’s money for 10 plus days! Complete BS! If I owed them they would charge interest daily! Ridiculous! I actually give them a zero!

Mortgage nightmare I was given a preapproval letter for a mortgage. When it came time to close they could not figure out why my DTI was too high. It took them 7 days to figure out that they had placed 2 car loans on my application while I only had 1. They delayed my closing date twice, I will have to pay thousands for an Airbnb while I wait for the pushed closing date, and they refuse to provide compensation for their mistake. This is absolutely unacceptable and immoral for a company of this size to not pony up for a mistake they had made.

Ignore all bad reviews Ignore all bad reviews, First Citizens is a great service. Those nay-sayers would rather spend 30 minutes on hold at Wells Fargo. I've had nothing but great experiences here.