Nancy McCarver
GBFriendly and Professional My local First Citizens branch has big bank perks with a small town feel. So friendly that my friends comment on it when we leave the drive through. I recommend them to everyone!
Devin Potter
GBMortgage nightmare I was given a preapproval letter for a mortgage. When it came time to close they could not figure out why my DTI was too high. It took them 7 days to figure out that they had placed 2 car loans on my application while I only had 1. They delayed my closing date twice, I will have to pay thousands for an Airbnb while I wait for the pushed closing date, and they refuse to provide compensation for their mistake. This is absolutely unacceptable and immoral for a company of this size to not pony up for a mistake they had made.
Terry Clubb
GBThey have No Clue about Mortgages Applied for a loan at FCB to refinance our home, Went through all the procedures gathering all the required information. When it comes to finalize for closing, the loan officer says she made a mistake on the amount she could loan us. Was nowhere near what we had applied for. Spent money for appraisal, inspections all for nothing. I would not recommend this Bank for anything. Very unprofessional.
JessDee
GBReceiving text message but no account I have received two (2) text messages from First Citizens Bank. On 5/24/23 a text message about they noticed unusual activity on my account. On 6/14/23 a text asking if a transaction was scheduled for $973.41on 6/13/23. I do not have and never had an account with First Citizens Bank.
John
GBIgnore all bad reviews Ignore all bad reviews, First Citizens is a great service. Those nay-sayers would rather spend 30 minutes on hold at Wells Fargo. I've had nothing but great experiences here.