Janie Dawes
GBSo Happy this is MY BANK! As always I am again sad to see so many poor reviews. I have been with First Citizens for many years. I sent a message through my account and even though they say they would respond in 24 hours, my response was less than 8 hours. I feel like they are ALWAYS watching out for me.
Ginger D
GBPoor Customer SErvice We had a business checking account with First Citizens in Taylorsville, NC. I was having problems logging in and it would not allow me to reset my login password. I called their support number gave them all the requested info to prove that I was the customer and they told me I had to go to the bank and take my ID to reset my password for online banking. I went to the bank and closed my account. They didn't even care - not surprised. This is the second time I have tried doing business with them and their customer service is lacking.
William Frost
GBWhat a scam you deposit cash in the ATM… What a scam you deposit cash in the ATM because you need to pay a bill and they hold your money won't be doing this ever again!!!
DAve
GBJust don't and save the headach Avoid the headache by steering clear of this particular bank. FCB proves to be quite challenging to navigate. Its excessive self-regulation only serves to complicate otherwise straightforward transactions. Furthermore, their fees are unreasonably high without clear justification. Navigating FCB's web interface is a cumbersome task due to its complexity. With numerous alternative banks available, why subject yourself to unnecessary challenges unless you enjoy the ordeal?
Nancy McCarver
GBFriendly and Professional My local First Citizens branch has big bank perks with a small town feel. So friendly that my friends comment on it when we leave the drive through. I recommend them to everyone!