I was a banker for 32 years and have to… I was a banker for 32 years and have to say this is the WORST experience I have ever received. They held my wire for over 6 weeks. Granted it was my error that my paperwork was incorrect on my account ( that they didn’t notice or care about for 2 years…) however they chose to hold my funds rather than just returning it to the sending bank. Would not return phone calls or release my money. I came on here to give a review a low and behold… 2 and 3 star reviews (which is GENEROUS). They treat their own employees like garbage and couldn’t care less about customers or customer service. Disgusting 🤮 service and worse customer experience! I gave them one star because I wasn’t able to give them negative stars… There are so many institutions to choose from… why bother choosing them 🤯🤬

I would not recommend this bank to any… I would not recommend this bank to any contractor's, I opened a personal account to see how they operate before changing from bank of America to them with my business account.Well deposit a check that is from first citizens Bank client to my account takes 2days or longer bank of America I deposit before 9pm it's in account in morning I couldn't imagine how long it would take first citizens to clear a check from another bank if you're a contractor getting up front money you'll be screwed guess I will keep my account with bank of America!!! Also first citizens online banking app worst app I've ever come across!!

New Fees After 4.5 years as a customer, I received a new $15 fee for online banking. The only reason I am a First Citizens customer was for Free Checking. Customer Service said I could go to a branch and have them switch my accounts to a different online banking system with very little difference with no fee. Could they make it more difficult. AVOID THIS BANK. Worst in class technology and branches closed on Saturdays. Convenience is clearly not a consideration for them. They are so bad, I get my SBA loans through other institutions and just use their checking in case I need a local branch. If they want to nickel & dime small businesses, I'll take multiple accounts and tens of thousands of dollars to a new bank. First Citizens is NOT SMALL BUSINESS FRIENDLY.

Receiving text message but no account I have received two (2) text messages from First Citizens Bank. On 5/24/23 a text message about they noticed unusual activity on my account. On 6/14/23 a text asking if a transaction was scheduled for $973.41on 6/13/23. I do not have and never had an account with First Citizens Bank.

No longer service oriented I started working with this bank because they sold me on the idea of a large bank with a small bank feel. Customer relations were the priority. That has definitely changed. The personal banker position has been a revolving door in the last few years and the upper echelon don't really seem to care about their clientele like they used to. I recently set up my credit card to autopay the minimum payment through their online system. Fast forward 6 months and my card is cancelled. I'm told that the autopay that I set up online is only temporary. I'm behind on my payments so they cancelled my card. Nowhere on the website does it say the autopay is temporary and it's just such an absurd way to set that up. I requested that they reinstate my card and I would bring it current and set up a permanent autopay directly with someone in the bank. They refused and offered me a card with a worse APR and a fifth of the credit line that I had. Ridiculous. On the heels of this, they also cancelled my line of credit when it was time to renew it stating that I didn't pay it down fast enough. Of course, nothing in their paperwork states that I needed to do so and my personal banker at the time didn't explain this either. I asked them to reconsider and told them I would make every effort to pay it down faster and was denied. I'm in the process of closing out all my accounts and I will never work with this bank ever again. I don't recommend that anyone do business with this bank.