Account was closed with no valid… Account was closed with no valid explanation. No information on which part of the verification process failed has provided. Just took all my personal information and closed account in a couple of days without any valid explanation. I was not provided any option to submit any docs as proof so I can get past the verification. Was just told that I cannot use transfast ever again and use some other remittance company by customer rep. Just a total waste of time. Transaction ID # 33TF694737735 ---------------------- What do you mean you were not able to authenticate my account ? Anything wrong from my end or fault at your end ?

This is by far the most unprofessional… This is by far the most unprofessional company I have ever had to deal with. Everytime that I had to speak with them they gave me different and, at times, completely opposite answers from what a service rep had given me before. My money was supposed to be available for pickup wasn't at the location selected and no one could tell me where it really went. Unbelievable. If you have lots of patience and time to waste, by all means use this service.

I had 2 accounts set up for payment I had 2 accounts set up for payment. One of the accounts got blocked and subsequently deleted from the system without talking to me eventhough both accounts had gone through verification process. I called account security rep and none wants to talk about it. I got hold of one rep later but I found him very rude and disrespectful.

Slow service Email received before transaction is over They are slow, sometimes they don't do anything for days and when you call them they say security issue and clear the security issue when you call. It is ridiculous how they slow process this whole thing

Pretty cumbersome and outdated… Pretty cumbersome and outdated verification process and slow refund times. While others have moved on to online verification, these guys are still stuck in the 90s wanting a scanned copy of everything. Also They probably make money out of the time they keep my money stuck during the refund process as they say it takes 7-10 business days for a refund when it should take max 2 days.