RBFCU let someone get into my account… RBFCU let someone get into my account without verifying their credentials. Now they want me to drive 3 hours to bank with 2 forms of ID and meet them in person. Question is why did they let a stranger hack my account? Writing this do customers can beware of RBFCU and find a more secure bank

Sadly RBFCU is no longer the best. I have not been able to use the "Transfer Money" feature. I get all the way to entering the one-time code they send then ...nothing. It isn't working for me. Since Wednesday, today is Saturday, I have called for help everyday. No response. Even this morning I call and wait for a representative and the call is disconnected. Also used their email for customer service on Thursday. Finally get a reply to my email. They wrote back "We apologize however we are unable to review or discuss account specific information via this avenue of communication because it is not secure.". At your convenience please call us. Still shaking my head at that. **Read RBFCU reply, below.**

Amazing Customer Service! Amazing Customer Service! I received my replacement debit card as the one I currently had was expiring at the end of the month. I was given the 800 number to call to activate my card but was having difficulty. I called and spoke with Kylie today and she not only connected me to the activation number but stayed on the call to ensure everything went through ok. In my opinion, she went above and beyond to make sure everything went smoothly and was extremely kind and friendly as well. Thanks, Kylie!

Horrible credit card service I am a long-standing customer both having my mortgage and auto loan earlier this year. My credit card was transferred to world card. There was a technical issue and my auto pay did not go through. I called multiple times and in frustration ended up paying off my card. Two months later I received an additional bill and when I asked for a review, they refused to work with me and had me pay $68 more after I had already been told what my payoff was two months previously. I don’t recommend their new credit card services credit card services at all.

Being a member of RBFCU since 1982 Being a member of RBFCU since 1982, I have seen customer service go to total crap. They have lost the personal touch, don’t return phone calls, want to work via email. They seem to work better with people that have low credit scores and excellent payment history. Treating credit worthy people like they are dirt with question after question after question. I have also personally seen members with poor credit get loans right and left without any problems. I guess they like these consumers more because they get more interest off of them.