Horrible credit card service I am a long-standing customer both having my mortgage and auto loan earlier this year. My credit card was transferred to world card. There was a technical issue and my auto pay did not go through. I called multiple times and in frustration ended up paying off my card. Two months later I received an additional bill and when I asked for a review, they refused to work with me and had me pay $68 more after I had already been told what my payoff was two months previously. I don’t recommend their new credit card services credit card services at all.

This is the worst Credit Union you… This is the worst Credit Union you could ever have. Do not trust them with your money. They will never catch real fraud but will freeze your card for no reason and not notify you at all. Also don’t ever use the call back option for customer service they will NEVER actually call back. Stay on hold. I recommend closing your account and going elsewhere.

Unjustify hard credit pull Please DO NOT use this bank. They did a hard pull on my credit without even discussing whether the loan I was applying for would fit my needs. They are unresponsive and care nothing about client satisfaction.

NO ASSISTANCE IF EXPERIENCING HARDSHIP I have an auto loan with RBFCU. I had fallen chronically ill that lasted about a year. During this time I was able to keep up with my payments for sometime, but eventually fell behind 6 months. During the 6 months I would call every month to get some kind of assistance. Short and simple they advised under no circumstances do they offer payment deferments, reduced payment amounts, nothing. If you’re someone who could ever end up in a similar situation, I strongly advise to not do business with RBFCU as far as auto loans. Currently they’re attempting to repo my vehicle and have advised I need to pay a lump sum of all the past due amount or they would not except any type of payments. Thanks for reading.

Locked out of my own account. Long story short, the fraud department is ridiculous and does not understand large wire transfers. I was attempting to purchase a rare car out of state, got it fully inspected and was satisfied with the results and submitted the transfer for a wire purchase for about $20k. The fraud department called me, which is fine of course, and I walked them through the transaction, and we hung up, I assumed everything was good. About 15 minutes later, they called back and refused the transaction, calling it fraud despite just talking to me. Fine, I'll figure out transferring cash to another bank account and do it that way. Lo and behold, RBFCU locked me out of my own accounts as well, including any electronic payments. I call them back, and they refuse to give an explanation other than "Your access will be returned once our investigation is complete which takes about 10 business days." Utterly ridiculous. I ended up having to physically go to the bank, and pull money out to put in another bank account just to pay my normal bills. Needless to say, they have permanently lost my business.