NO ASSISTANCE IF EXPERIENCING HARDSHIP I have an auto loan with RBFCU. I had fallen chronically ill that lasted about a year. During this time I was able to keep up with my payments for sometime, but eventually fell behind 6 months. During the 6 months I would call every month to get some kind of assistance. Short and simple they advised under no circumstances do they offer payment deferments, reduced payment amounts, nothing. If you’re someone who could ever end up in a similar situation, I strongly advise to not do business with RBFCU as far as auto loans. Currently they’re attempting to repo my vehicle and have advised I need to pay a lump sum of all the past due amount or they would not except any type of payments. Thanks for reading.

Sadly RBFCU is no longer the best. I have not been able to use the "Transfer Money" feature. I get all the way to entering the one-time code they send then ...nothing. It isn't working for me. Since Wednesday, today is Saturday, I have called for help everyday. No response. Even this morning I call and wait for a representative and the call is disconnected. Also used their email for customer service on Thursday. Finally get a reply to my email. They wrote back "We apologize however we are unable to review or discuss account specific information via this avenue of communication because it is not secure.". At your convenience please call us. Still shaking my head at that. **Read RBFCU reply, below.**

RBFCU let someone get into my account… RBFCU let someone get into my account without verifying their credentials. Now they want me to drive 3 hours to bank with 2 forms of ID and meet them in person. Question is why did they let a stranger hack my account? Writing this do customers can beware of RBFCU and find a more secure bank

This is the worst Credit Union you… This is the worst Credit Union you could ever have. Do not trust them with your money. They will never catch real fraud but will freeze your card for no reason and not notify you at all. Also don’t ever use the call back option for customer service they will NEVER actually call back. Stay on hold. I recommend closing your account and going elsewhere.

Worst bank/ credit union ever! Worst bank/ credit union ever! Will move numbers around so you can seem to be negative just so they can charge you an overdraft fee. Even though you go and deposit funds before days end.