Give you the run around and lie Convenient locations but different customer service agents tell you different answers. Spoke with 3 people over the last week of when I should receive my debit card I ordered last Tuesday. The first person said it should only take 5-7 days, the second said 7-10 days and the third said 5-7 days or 7-10 days. But if you look on Google it says 5-7 days. So extremely inconsistent answers to the same, simple question. The second and third customer service agent also tried putting the blame on the post office. But it is PNC's fault for not putting tracking on a debit card being sent through the postal service. The postal service has enough issues but sending a small envelope from the corporate office in either cinncinnati or Cleveland where they process the debit card to just outside of Pittsburgh takes up to 10 days? That's entirely not on the postal service, because you can receive a postal package from California in less then 10 days. That is 100% the responsibility of PNC for sending a debit card that way and giving customers inconsistent answers of how long it should take. Absolutely absurd and disgusting for a debit card to take up to 10 days to be delivered.

I went to PNC this afternoon for help… I went to PNC this afternoon for help with an urgent problem a company over charging my five times. I spoke to a lady named Stephanie, she was the sweetest, most helpful, amazing knowledge, and before Zi could address another concern . She solved that problem at the Lubbock Bank on 98th Street amazing staff and the bank is the prettiest PNC I've ever seen , just a 10 thumbs up for them and want to say thank you to Stephanie for helping me and I left their feeling assured that everything would be okay so shout out and a big thank you to everybody at that branch sincerely Amanda poore

THIEVES AND LIARS… Was lied to by mortgage sales team to get business. Then condo team missed a contractual deadline and denied a loan. It wasn't my fault, lost my earnest money and they just told me they aren't at fault. Billion dollar a year company can't give a few thousand dollars back to a customer after their sales people lied. SCUM

Worst bank ever Worst bank ever. I’ve been using them for years and after paying off my 5000 credit limit my credit limit was reduced to 600 because of my credit when I actually have a higher credit score now so it doesn’t make any sense at all. WORST WORST I’ll be taking out my direct deposits and closing the accounts. Worst costumer service also

Customer Service???? My PNC card was canceled due to suspicious activity. They said my card would take 5-7 business in mail. Never received. I called again and received the same response. I called again and asked if I could get the card sent overnight. The person put me on hold fir 20 minutes. She said she mail it out. I asked for it to be sent overnight again. She suggested I go to my branch. TOTAL INCOMPETENCE!!