I am dealing with the Pension process… I am dealing with the Pension process and it has been an absolutely dreadful experience. The process is meant to frustrate and infuriate loved ones just trying to access capital from a loved one that has recently passed. This is just another consistent feedback point that confirms the ruthlessness and human depravity that is rampant at PNC bank.

I wish I could give a 0-star rating I wish I could give a 0-star rating. I was scammed which made my account go negative nearly -$4,000. I am unemployed and they insisted I pay back the negative checking account or get sent to collections. I had to take out my IRA to pay them so I don’t lose my excellent credit score when the scam wasn’t even my fault. Everyone I spoke to at PNC was completely rude and did not care about me at all. Immediately find a new bank. ALSO bonus… back when my HUSBAND DIED, I inherited his account. No one told me his account would incur fees if he no longer had a certain balance AND if he didn’t have a direct deposit any longer. Which I’m sure they left out on purpose. They stole TONS OF MY MONEY and never have once been helpful IN ANY WAY.

Terrible customer service Terrible customer service. I was scammed out of $650 and PNC said they would return it to my account. A week later I got a letter in the mail saying "you authorized the charge" so request denied.

Mixed Overall experience, not just a recent visit: They are just OK. I haven't had the very negative experiences of some, but (1) their website is poor: difficult to find information; often glitches. (2) their Money Market account paid next to 0% interest in these high rate times, until I presented them evidence of what competitors offer. Even then, it only lasts 6-12 months, at which point I will need to request a rate check again.

Automation of PNC Bank Feedback Automation of PNC Bank is a terrible and disturbing trend. No human contact for bad service! PNC Financial Services CEO William Demchak tells financial analysts PNC Bank is going to "'change the world" and "remove tellers so that we have more automation."Today, 90 percent of PNC Bank branches have tellers. In five years, only one-third of them will. Some people are wary of the coming change.