Customer Service???? My PNC card was canceled due to suspicious activity. They said my card would take 5-7 business in mail. Never received. I called again and received the same response. I called again and asked if I could get the card sent overnight. The person put me on hold fir 20 minutes. She said she mail it out. I asked for it to be sent overnight again. She suggested I go to my branch. TOTAL INCOMPETENCE!!

Automation of PNC Bank Feedback Automation of PNC Bank is a terrible and disturbing trend. No human contact for bad service! PNC Financial Services CEO William Demchak tells financial analysts PNC Bank is going to "'change the world" and "remove tellers so that we have more automation."Today, 90 percent of PNC Bank branches have tellers. In five years, only one-third of them will. Some people are wary of the coming change.

The waiting for help was awful The waiting for help was awful and after waiting an hour I couldn’t get an appointment to open up an account for two weeks later so I took my business the same day to FNB and opened up an account right away with no waiting or appointment that day… PNC also wanted to charge me 95.00 dollars to cash a check that they issued… I never will try to do business with PNC again.

Not worth it The hoops you have to jump through for basic service aren’t worth the extra fees they charge you. Compass was great but it went straight to the landfill as soon as PNC took over. Do not use this bank if you can keep from it.

I wish I could give a 0-star rating I wish I could give a 0-star rating. I was scammed which made my account go negative nearly -$4,000. I am unemployed and they insisted I pay back the negative checking account or get sent to collections. I had to take out my IRA to pay them so I don’t lose my excellent credit score when the scam wasn’t even my fault. Everyone I spoke to at PNC was completely rude and did not care about me at all. Immediately find a new bank. ALSO bonus… back when my HUSBAND DIED, I inherited his account. No one told me his account would incur fees if he no longer had a certain balance AND if he didn’t have a direct deposit any longer. Which I’m sure they left out on purpose. They stole TONS OF MY MONEY and never have once been helpful IN ANY WAY.