Extremely bad service Extremely bad service, been 5 days now since withdrawal request and nothing has been sent, All they have done is post a fake transaction ID. I have sent multiple requests and support emails to try and get this resolved but have not got any reasonable response from them yet. Be aware, suspect Poloniex may be about to Exit Scam everyone. DO NOT SEND ANY COINS THERE UNTIL THEY RESOLVE THIS!!!

DO NOT USE POLONIEX ITS A SCAM They’ll let you deposit no problem and charge fees for trading but you’ll never be able to get your money back. Been trying to move some coins to another platform for weeks and they review each transaction then block it. Reason for block ( unfamiliar IP address or unrecognised wallet or similar). Support tool is a joke, takes you round in circles until you give up. Place your investments elsewhere.

Deposited 5K worth of Ethereum Deposited 5K worth of Ethereum, was pending, then it disappeared from the transactions tab and the chat is telling me last few days to await email, I checked trustpilot too late, but I will make a blog about this exchange and rank it on google, I will try to get a US lawyer and sue these mofo's. And I already started sharing this in private groups full of investors, SCAM exchange, stay away and don't get scammed like me. They transferred my money to one of the Poloniex's wallets, yet I'm still not given my funds.

Terrible support / Scammers Terrible support. I Felt scammed, the platform does not allow users to trade decimal values of coins only full increments, how ridiculous... yeah sure keep all my dust, you scammers! I also want to add, the support is a joke, I made a live chat support request on the 15th asking for help and was assured by someone who did not care and could not spell, my request had been escalated and after the chat was "closed" - alarm bells - I would receive support from the specialist team, which never came, I then sent follow up emails every other day or so asking what the progress was, and to this date 22nd have still not received a reply, so i reached out to live support again, to be given the run around again. In all transparency, the initial request was resolved, but not to my satisfaction, and I still have open questions that are not being addressed. terrible support, terrible exchange. stay away.

They made a mistake, but support corrected it in an acceptable timeframe I give Poloniex 3 stars, because my experience was mixed and not ideal, but support resolved the issue acceptably quickly. I transferred cryptos to the site several times without problems but the last time the transfer just vanished from my history, although the tokens did arrive based on the blockchain records. This shocked me and I immediately thought of a scam. I contacted the support and they responded after a few hours and told me, that the will forward this information to the technical department. After not hearing from them for 3 days I contacted the support again and they assured me that they are processing my request. Two days later the deposit arrived. So it took 5 days to resolve the issue, which is acceptable for me, but the errors on the website should be resolved in the future to avoid such errors.