Cust Service Associate Gretchen Dalby Cust Service Associate Gretchen Dalby was excellent. Handled my business quickly and efficiently. Was extremely pleasant and a pleasure to work with. Nice smile and great attitude. Thank you Gretchen! Also, was able to arrange an appointment online. Went to appointment and was greeted by Gretchen within a few short minutes after walking into the BFCU branch, Hempstead NY. Everyone at this branch was friendly and helpful...My thanks to you all.

Trust Account problems I have a very complicated trust account for my parents that I am trying to resolve. I went into the Centereach branch and was assisted by Richard Olsen. He was very knowledgeable and helpful. He went out of his way to help me after other representatives at another branch had dropped the ball. I look forward to continued interactions with him to resolve my issues.

Horrible place to do business Horrible place to do business. I’ve been unable to make online payments for over nine months now, despite several attempts to correct the issue. Currently unable to even make phone payments. Best to look elsewhere! Your response to my review is pathetic. The issue was escalated, nine months ago as stated, to date you have done nothing to correct the issue except to set expectations that you never live up to. Another prime example of your company’s incompetence!

I walked into Bethpage and inquired… I walked into Bethpage and inquired about their CD rates and departed 15 mins later thrilled and fully impressed by Client Rep. knowledge and patience. I would definitely recommend stopping by and chatting with Delmy.

Mathew the assistant manager was… Mathew the assistant manager was terrific. He is the epitome of professionalism and helpfulness. The bank is very friendly and helpful all the time