Horrible place to do business Horrible place to do business. I’ve been unable to make online payments for over nine months now, despite several attempts to correct the issue. Currently unable to even make phone payments. Best to look elsewhere! Your response to my review is pathetic. The issue was escalated, nine months ago as stated, to date you have done nothing to correct the issue except to set expectations that you never live up to. Another prime example of your company’s incompetence!

Responsive Credit Union I have been a customer of BFCU for many years. I am very pleased with the effort taken to offer me the right products. If you have a concern, share it, and it will be addressed.

Cust Service Associate Gretchen Dalby Cust Service Associate Gretchen Dalby was excellent. Handled my business quickly and efficiently. Was extremely pleasant and a pleasure to work with. Nice smile and great attitude. Thank you Gretchen! Also, was able to arrange an appointment online. Went to appointment and was greeted by Gretchen within a few short minutes after walking into the BFCU branch, Hempstead NY. Everyone at this branch was friendly and helpful...My thanks to you all.

Great service from beginning to end I had a great experience doing a lease buy out directly with the bank. It was easy and smooth especially for me because I have a very busy schedule the agent was kind and help me via internet for the rest of the transaction.

Horrible bank. Steer clear Horrible bank. Steer clear. Had my account locked because I moved a few weeks ago and the change of address on my driver's ID hasn't been updated yet by the DMV. Bethpage sent no notifications of account freeze and it wasn't until I went to pay bills and buy food for my family that I found out I had no access to my account or funds. Called them and they told me I could verify my address via video call but I had to wait 10 days for the next appointment and the fraud department could only be reached by email. Customer service was terrible. 1 star is too much. If I could give them a zero star I would. Will be looking into legal action due to the lack of notifications.