Mathew the assistant manager was… Mathew the assistant manager was terrific. He is the epitome of professionalism and helpfulness. The bank is very friendly and helpful all the time

Joselyn was such a help to me Joselyn was such a help to me. I visited her three days in a row as I needed a medallion stamp and it required three visits. She is professional, courteous, patient and an absolute asset to your financial institution.

Horrible place to do business Horrible place to do business. I’ve been unable to make online payments for over nine months now, despite several attempts to correct the issue. Currently unable to even make phone payments. Best to look elsewhere! Your response to my review is pathetic. The issue was escalated, nine months ago as stated, to date you have done nothing to correct the issue except to set expectations that you never live up to. Another prime example of your company’s incompetence!

Cust Service Associate Gretchen Dalby Cust Service Associate Gretchen Dalby was excellent. Handled my business quickly and efficiently. Was extremely pleasant and a pleasure to work with. Nice smile and great attitude. Thank you Gretchen! Also, was able to arrange an appointment online. Went to appointment and was greeted by Gretchen within a few short minutes after walking into the BFCU branch, Hempstead NY. Everyone at this branch was friendly and helpful...My thanks to you all.

They are not even close to a 1 star They are not even close to a 1 star! I strongly suggest anyone to look elsewhere for banking and loans! They are a shady bank who will hit you with unexpected fees! But that’s not it customer service talks to you like your trash they have no professionalism in their nature! They will not answer you or hang up on you if they don’t like the conversation! Like it’s their money their rules! Not an attractive place or business to deal with! Save the headaches and money and go somewhere else!