Tyler Representation Through the process of extricating ourselves from a contract with Hilton Grand Vacations RAG was the third company who worked on our behalf. The entire process was over three years long with RAG holding the watch for a bit over a year. The team at RAG did provide quarterly updates, often without headway as HGV did not respond. The one area we wish we had better guidance on is to stop making payments immediately once representation is established and the credit protection service is in place. The whole process is very unstructured in our opinion so be prepared to wait, and wait... In the end RAG was the only service that succeeded and we appreciate that we are out from under the HGV anvil.

All around a great experience All around a great experience! They made this seemingly overwhelming process very manageable. We always received prompt and professional responses. Highly recommend them to anyone who is trying to get out of their timeshare!

Unsatisfied Customer We attended a meeting in Hilton Head and we're misinformed on a lot of different things. We were not well educated on all the maintenance fees that we were going to have to pay. We felt as though we were pressured into buying something that we were not ready for. We extended our ñinety minute presentation and was misinformed on the cost of our package. I have had a stroke since then and unable to work as much. I have since retired and income has decreased. I have sent them a letter and they have refused to reason. We have stopped payments. They said that we must find a buyer and sellout. Due to Covid 19 and health issues, I am not able to financially keep up with economy with these prices. I appreciate what help that I can get. Thank you.

They did what was needed They did what was needed. I just think there should be updates every month, even if nothing is happening at the moment. But he outcome was definitely positive.

Worse than the timeshare developer In 2020, I paid Resort Advisory Group aap 8,000.00 to cancel my timeshare with Diamond Resorts. For the next two year, RAG had no action, but plenty of excuses including COVID, lac of staff, etc. Finally, in 2022, I received a letter from RAG stating Diamond had cancelled my contract. Guess what. Diamond says they have no such agreement.RAG says I will get a cancellation agreement. To this day Nothing from RAG or Diamond, and still pay very month for Diamond not to dump my credit. I still call RAG, but have received a return call yet. Last calltoRAG was 4/8/24. I do not recommend using Resort Advisory Group