Mark S
GBGreat assistance I spoke to Amanda B in February about purchasing a travel insurance policy for an upcoming trip In May. I called back in April and spoke to another representative, Christiana, in late April. Both ladies were very knowledgeable, friendly, and helpful. There was no pressure and they answered all my questions, and made it very easy to purchase the policy that best fit my needs. Kudos and a big thanks you to both ladies for making this potentially unpleasant task into a pleasant experience.
customerJudy Larkin
GBPeter went above and beyond during our… Peter went above and beyond during our little computer glitch making sure I received the best policy for my travel needs. He also provided me with some good tips related to buying travel insurance in the future.
Roberta Lindsay customer
GBI was attempting to make a credit card… I was attempting to make a credit card payment for travel insurance w/o success, so I contacted support services. The first time, I interacted with Melanie who tried to resolve the problem. After talking w/ two different credit card companies who both said it wasn't on their end, I then spoke with Shanna. She re-entered my info, and my card was accepted. Shanna was also very helpful in telling me about my emails that I would receive.
customer
GBThe agents that I worked with The agents that I worked with! They were completely understanding of my concerns and needs. They took the time to make sure I felt comfortable and knowledgeable of what my needs were in terms of what type and how much travel insurance I needed.
Diana Landero
GBMy first travel insurance purchase I had questions about terms and the type of policy I should buy. Shanna in the chat was very helpful and thoughtful to referred me to an agent. Melanie, the agent, called me shortly after, her product knowledge and customer service was exceptional, she took the time to explain terms and make recommendations for the coverage I was looking for. Thank you Shanna and Melanie!