Greg
USCourteous and professional She was very professional and took time to explain everything in detail and sent us the information we needed right away. She listened, understood our concerns and answered all of questions satisfactory.
Marion
USI’ve been researching trip insurance… I’ve been researching trip insurance for a cruise abroad this summer and had some questions about which level of coverage. The agent, Shawna, was helpful with advice; answered my questions. Accessing the site was also quick and seamless.
Diana Landero
USMy first travel insurance purchase I had questions about terms and the type of policy I should buy. Shanna in the chat was very helpful and thoughtful to referred me to an agent. Melanie, the agent, called me shortly after, her product knowledge and customer service was exceptional, she took the time to explain terms and make recommendations for the coverage I was looking for. Thank you Shanna and Melanie!
Susan R customer
USStellar customer service Truly, the reason for five stars is the excellent customer service by Amanda and Christiana. They were both so helpful when I was confused about which travel insurance policy to choose. Courteous, informative, reassuring. I especially wanted to know about any help I could obtain should I have need to file a claim. Even though claims will be handled through IMG, I felt very supported to learn that I could call Aardy and have their assistance as well.
Barbara
USLuis and Katrina were well informed Luis and Katrina were well informed, knew what best fit our needs and not pushy (wanting me to book right away). They both were very professional quoting the policy information and coverage. I will definitely call you the next time we book any travel.