My agent was very nice but the whole… My agent was very nice but the whole process took entirely too long. I was on the phone with her for one hour and ten minutes. No reason for all that time to just add rental car policy onto the medical insurance I was going to purchase. She apologized many times for all the holding. When all is completed, she now has me included in an email about some price difference that is appearing for AIG and no one has responded back. Also trying to find coverage for rental car and I only see the original trip insurance. Competive prices but why can't I add on my own rental car coverage and get a quote?

Great job helping sort out insurance… Great job helping sort out insurance needs for a complicated trip! I could not have done this without the assistance of Denise from TripInsure101 who listened carefully and helped sort out all my needs. Thanks.

Shanna was wonderful Shanna was wonderful. She took the time to explain my options and helped with a difficult plan. She did not pressure us at any time and allowed me time to collect thoughts. She was responsive in making a return phone call and made sure all of our questions were answered and we were comfortable.

Complex but navigable Complex but navigable. I talked with two different young men, George (Sunday afternoon, April 14th), and Peter (Monday, April 15th). Both were friendly, informed and informative, and patient, a critical feature when someone is asking for clarification on a complex product. Each had a sense of humor, which lightens a complex topic, and each provided additional information that I did not know to ask about but was grateful to receive. Thanks to them both for helping me make a decision about what would be the better policy for me. Marta

Excellent Customer Service Experience Called in and was assisted by Denise who did a great job of explaining everything in detail as well as answering all of my questions. She made the enrollment process very easy and quick. Very pleased with everything.