My agent was very nice but the whole… My agent was very nice but the whole process took entirely too long. I was on the phone with her for one hour and ten minutes. No reason for all that time to just add rental car policy onto the medical insurance I was going to purchase. She apologized many times for all the holding. When all is completed, she now has me included in an email about some price difference that is appearing for AIG and no one has responded back. Also trying to find coverage for rental car and I only see the original trip insurance. Competive prices but why can't I add on my own rental car coverage and get a quote?

Easy to compare and purchase travel… Easy to compare and purchase travel Insurance. Great rates and coverage. Thank you making it easy for us at an affordable rate.

Complex but navigable Complex but navigable. I talked with two different young men, George (Sunday afternoon, April 14th), and Peter (Monday, April 15th). Both were friendly, informed and informative, and patient, a critical feature when someone is asking for clarification on a complex product. Each had a sense of humor, which lightens a complex topic, and each provided additional information that I did not know to ask about but was grateful to receive. Thanks to them both for helping me make a decision about what would be the better policy for me. Marta

For a Phenomenal Terrific Travel Agent ask for Catrina. I had many, many questions and Catrina answered them with a LOT of patience and was very clear in her explanation. I had a lot of issues I asked her to address and she did a phenomenal job. I thought I had picked the best policy for my specific needs but due to certain facts and information she made another suggestion. I didn't feel pressured, but felt she was honest and making suggestions to were in my best interest. We were on the phone for over 52 minutes and that didn't include the time I had spend earlier this week with another one of your agents.

Excellent Customer Service! Felica (on Chat) and Amanda, who spoke to me on the phone and walked me through the steps needed to download my policy and ID cards were both great! Very friendly and didn't waste time trying to talk me into something that I did not need. I really appreciate that!