My agent was very nice but the whole… My agent was very nice but the whole process took entirely too long. I was on the phone with her for one hour and ten minutes. No reason for all that time to just add rental car policy onto the medical insurance I was going to purchase. She apologized many times for all the holding. When all is completed, she now has me included in an email about some price difference that is appearing for AIG and no one has responded back. Also trying to find coverage for rental car and I only see the original trip insurance. Competive prices but why can't I add on my own rental car coverage and get a quote?

For a Phenomenal Terrific Travel Agent ask for Catrina. I had many, many questions and Catrina answered them with a LOT of patience and was very clear in her explanation. I had a lot of issues I asked her to address and she did a phenomenal job. I thought I had picked the best policy for my specific needs but due to certain facts and information she made another suggestion. I didn't feel pressured, but felt she was honest and making suggestions to were in my best interest. We were on the phone for over 52 minutes and that didn't include the time I had spend earlier this week with another one of your agents.

Your agent Janet S Your agent Janet S. was very helpful and informative. She was able to answer my questions and pull up my information immediately. She followed up with an e mail in the event I wanted to book the policy with her. I did not do this because I wanted to make sure I did the booking on the day of the final payment for the trip.

Customer service team Miranda Customer service team Miranda, Denise were knowledgeable helpful and courteous. They explained the policy choices in a way that was easy to understand. No data yet if we need to file a claim

Fast and easy experience Great experience. Janet is a knowledgeable agent. She was able to answer my questions. Janet is very polite.