Superb customer service The representative that I spoke with (Patrice) was very knowledgeable and patient. She asked me questions to assure that she found the most advantageous plan that fit the need of my husband any myself.

Great Angie was very welcome to me, and she explained the whole policy.

My rep was very kind and patient with… My rep was very kind and patient with me. Explained all of the policy in detail for me to understand the changes for the better. Thank you Franklin Deubel.

First time It was a different experience but Ricardo helped me understand the process not sure I got it. But he did an awesome job. Took all the time needed and he didn’t rush it. I think I’m happy with the plan but I won’t know until I put it to use. Thank you

Old ears and a dislike of giving private information over the phone I felt that the insurance person was very knowledgeable, but went through everything too quickly. I have a hard time doing things over the phone because I don't hear well. I feel uncomfortable giving personal information over the phone, so I would prefer in-person time with hard copies to look at and refer to. I don't understand why one plan would cover the entire amount of a procedure when another would only cover what Medicare allows - that doesn't make it easy for an old fart that has no idea what's ahead or what a given doctor may charge.