Old ears and a dislike of giving private information over the phone I felt that the insurance person was very knowledgeable, but went through everything too quickly. I have a hard time doing things over the phone because I don't hear well. I feel uncomfortable giving personal information over the phone, so I would prefer in-person time with hard copies to look at and refer to. I don't understand why one plan would cover the entire amount of a procedure when another would only cover what Medicare allows - that doesn't make it easy for an old fart that has no idea what's ahead or what a given doctor may charge.

Very knowledgeable reps Both of the rep's, Nethaniel and Adrine, that I spoke with were very knowledgeable and helped me through the whole process.

I was given clarification on the… I was given clarification on the situation and thoughtful responses. I felt my needs and support were being met. I rate the response were extremely positive and constructive on every step. Thank goodness for your service.

Superb customer service The representative that I spoke with (Patrice) was very knowledgeable and patient. She asked me questions to assure that she found the most advantageous plan that fit the need of my husband any myself.

Medicare Advantage application The person I spoke with (Dakota at TZ) was informed, asked my needs going forward, since I retired & on Medicare. He gave me options to choose the the best plan for me at this time. Kerstan with Aetna had patience to review the plan with me.