Superb customer service The representative that I spoke with (Patrice) was very knowledgeable and patient. She asked me questions to assure that she found the most advantageous plan that fit the need of my husband any myself.

Jessica was amazing My Medicare advantage experience went way better than I had thought. Jessica went above and beyond for me checking plans and even going as far as to individually checking to make sure my doctors were in my network.

Old ears and a dislike of giving private information over the phone I felt that the insurance person was very knowledgeable, but went through everything too quickly. I have a hard time doing things over the phone because I don't hear well. I feel uncomfortable giving personal information over the phone, so I would prefer in-person time with hard copies to look at and refer to. I don't understand why one plan would cover the entire amount of a procedure when another would only cover what Medicare allows - that doesn't make it easy for an old fart that has no idea what's ahead or what a given doctor may charge.

Medicare Advantage application The person I spoke with (Dakota at TZ) was informed, asked my needs going forward, since I retired & on Medicare. He gave me options to choose the the best plan for me at this time. Kerstan with Aetna had patience to review the plan with me.

This was first time for me not knowing… This was first time for me not knowing anything about this but the rep Daniel was the best in explaining everything to me I will have to say he made it simple for me to understand