Superb customer service The representative that I spoke with (Patrice) was very knowledgeable and patient. She asked me questions to assure that she found the most advantageous plan that fit the need of my husband any myself.

Old ears and a dislike of giving private information over the phone I felt that the insurance person was very knowledgeable, but went through everything too quickly. I have a hard time doing things over the phone because I don't hear well. I feel uncomfortable giving personal information over the phone, so I would prefer in-person time with hard copies to look at and refer to. I don't understand why one plan would cover the entire amount of a procedure when another would only cover what Medicare allows - that doesn't make it easy for an old fart that has no idea what's ahead or what a given doctor may charge.

Very knowledgeable reps Both of the rep's, Nethaniel and Adrine, that I spoke with were very knowledgeable and helped me through the whole process.

Great Angie was very welcome to me, and she explained the whole policy.

I thought you were informative and Caring I thought you were informative and caring, wanting to make sure I understood what being with your company meant and services offered. You helped with a lot of my fears...I still have some of those fears. But I feel it's because I have not gone through the process yet of using your services. If that makes sense. I was treated with respect and care. I appreciate that.