Use of an electronic application was easy… Use of an electronic application was easy to understand and follow. Good job. I wish there was a text box to clarify practice settings when prescribing is prohibited and prescribing privileges are not required. Instructions for passwords should include entering the special characters in the middle of the password instead of the end. After multiple attempts being denied, a 30 second phone call with proper instructions resolved the issue.

Over a month trying to…. Over a month trying to allow my employer to pay my premium as a kind benefit. The check had to be resent and for over two weeks I’m told you guys couldn’t scan it in and then!!! On May 1 I get an email that a pdf form must be signed by me for 3rd party etc… she only wanted to pay the policy not make changes or anything. You guys made it very difficult for us and so I just paid it myself and hopefully you do return the check you ever receive and fix the system for this type of transaction. For others too.

Very helpful & kind service! The representative who helped me was so helpful! I had been putting this call off all week and now I feel silly, because the process was extremely easy and seamless.

Julie was kind and efficient Julie was kind and efficient. I was impressed with how painless this process was. Much appreciated!

Proliability Professional Policy Renewal 2024 1. I had a QUES re: an ADD-on to EXISTING Policy prior to renewing. Info needed was NOT found on website FAQs so I emailed. I received a specific response to my question via email in less than 24 hrs which allowed me to quickly COMPLETE the RENEWAL Process of Policy; 2. I received via email within a few HOURs of online RENEWAL that my Policy was renewed/issued as requested w/accompanying Policy, MOI, & payment documentation all ATTACHED; 3. The period during the 'company' buy-out was quite `atrocious', but, improved CUSTOMER online service & timeliness of SERVICE has GREATLY IMPROVED since that dismal `experience'.