Kelly was very professional Kelly was very professional. She was polite and walked me through the entire process with ease. God bless Kelly and Branch. I am happy to stay as a loyal Branch customer with the help of Kelly. Keep up the good work.

Raised from $947 to $1492 no claims but… Raised from $947 to $1492 no claims but demanded roof be replaced. Then when you have a claim Tammy took two moths to tell me to go kick rocks kept making excuses kept calling me the wrong name too. Then trying to even communicate was a nightmare my agent even said it’s like they don’t want policies anymore.

Devon worked with me to bring my rate… Devon worked with me to bring my rate down....which I was struggling to get reasonably priced insurance.

Reliable support and great communication I had a roof leak and considerable interior damage. The claims adjuster I was assigned, Richard Hoftiezer, was outstanding. He called me an hour or so after I submitted the claim, and he gave me advice and instructions for how to proceed. Talking to him helped me calm down and feel like the problem would be solved. He immediately sent my case over to a managed repair company, he helped me communicate with them, he handled their repair estimate promptly and he answered all my questions. In short, he has was responsive and helpful at every step of the process and he significantly reduced my stress about the situation. I felt that he really cared, and did his job exceptionally well.

Araceli Gonzalez Araceli Gonzalez, what great customer service! She helped me get a new policy at a great price that I can afford and I’m very thankful for that!!! She was patient and understanding overall she’s awesome:))))👏