Was helped by Mapula Khakhathiba. -

Thank OnePlan for immediately loading… Thank OnePlan for immediately loading my card, I am very impressed. Let me extend my gratitude to Mapula Khakhathiba for your patience, clarification and for calling me back after my airtime cut, I appreciate ur customer care service 🙏

The lady attending to my questions had… The lady attending to my questions had the answers immediately. Great service!

HIGH FIVE TO ZINHLE AT ONEPLAN High five to Zinhle she is a well spoken person in dealing with queries such employees are very rare to find she will definitely grow to higher limits with the company out of all the agents that I spoke to last week she attended to my query in a very professional way and was resolved within 5 minutes - personality 100% customer service 100%

WORST COMPANY I HAVE EVER DEALT WITH Submitted an invoice for a vet visit which they requested from me, and 6 months later cancelled my insurance and moved to a different country (this was two years ago). Nothing was mentioned when I cancelled that anything was outstanding. Nearly two years later and I have debt collectors contacting me on behalf of Oneplan for a “missing invoice” which was sent to them multiple times (They kept contacting me claiming I hadn’t sent it). They dont respond to my mails to try get this resolved. They claim they have tried to contact me multiple times - I have never received a single email back from any of my responses to them with email chains attached. Absolute shambles of a company. Very quick to hand you over to debt collectors rather than try sort amicably.