HIGH FIVE TO ZINHLE AT ONEPLAN High five to Zinhle she is a well spoken person in dealing with queries such employees are very rare to find she will definitely grow to higher limits with the company out of all the agents that I spoke to last week she attended to my query in a very professional way and was resolved within 5 minutes - personality 100% customer service 100%

WORST COMPANY I HAVE EVER DEALT WITH Submitted an invoice for a vet visit which they requested from me, and 6 months later cancelled my insurance and moved to a different country (this was two years ago). Nothing was mentioned when I cancelled that anything was outstanding. Nearly two years later and I have debt collectors contacting me on behalf of Oneplan for a “missing invoice” which was sent to them multiple times (They kept contacting me claiming I hadn’t sent it). They dont respond to my mails to try get this resolved. They claim they have tried to contact me multiple times - I have never received a single email back from any of my responses to them with email chains attached. Absolute shambles of a company. Very quick to hand you over to debt collectors rather than try sort amicably.

Puppy the Rottweiler My dog Puppy had a really good quality of life because of Oneplan. Every pet lover should consider getting this policy to keep their fur-baby healthy and happy. When they leave you after their short life, you will be glad that you knew you had the ability to take care of them in the best possible way.

Double debit 😫 I called on 03Feb to apply. In order for cover to start immediately, I needed to make an eft payment on the same day which I did. On 07Feb I was debited for the same amount. I contacted my consultant on 07Feb and arrangements were made for a refund. It's 12Feb and the refund has not come through 🙄 now I have lost my patience and want this resolved asap

I emailed twice regarding a query and… I emailed twice regarding a query and received to reply. This morning, I had time to try and find another method of contact and found your What's App number. I got a quick response from Mapaseka Dinake who was excellent. She sorted out my query quickly and without any fuss. So unusual for an insurance company! Thank you....