Chad Thompson
GBSimply the Best! As a customer and independent agent, Acuity is great to work with. Stable even in hard markets. Dependable, helpful and the claims team is fast and friendly. You get the full package with Acuity.
Sandra
GBExcellent Service and Coverage My agents, Rob Barbine and Stacy Stowell, were extremely helpful when helping us bundle home and auto insurance into Acuity policies 2 years ago, and again during renewal this year. They did a good job of understanding our needs and making sure the policies met these needs. I very much appreciate all of the protection provided in my Acuity policies. While insurance is more expensive than ever, I feel that I Acuity offers excellent value for the cost.
Unsatisfied
GBNot Worth It I wish I could raise our rates as much as your company does. I can’t keep up with the increased costs you implement. I’ll continue to look for alternatives to the product you offer. It’s very frustrating to feel taken advantage of the price increases that get pushed at us with little to no options. I would not recommend your company.
Adam
GBThe 50% rate increase is appalling The 50% rate increase is appalling. You, along with the entire industry, are price gauging. I’d like to look at your bottom line (P&L) comparison year over year and see the justification for a 50% increase to your customers. Crazy thing is, I had a claim last year. Turns out that increases rates. Yours is the only product that if you use it, it gets more expensive. It would be like buying food and only getting to look at it. If you eat it however, the next time you buy it the cost is 50% more.
Vilas
GBI have never made a claim I have never made a claim, so I cannot respond to that issue. What contacts if have had with Acuity has always been handled well and timely. From conversations with friends and neighbors, Acuity's coverage and premiums are the best by far.