James Stoyka
GBExtremely satisfied Extremely satisfied. Very responsive to pay claim. I read about how easy it was to apply for the insurance, but nothing on how they pay claims. We had a legitimate medical emergency and they paid in full the requested amount in a very timely manner.
GEORGE CODDINGTON
GBMy airline ticket refund We cancelled our trip due to a minor medical issue that arose. The Allianz insurance process was generally ok. The only frustration was the number of documents snd exactly which documents they needed to verify snd Get to the finish line. Process could be clearer like “ we need a copy of your medical record” rather than a long list of various Documents that can be required.Check came fast that was nice.
Karen
GBGreat response Dealing with most online companies usually doesn't go well. Not you guys! Hated giving up my GS tickets but being a mom comes first. You made it easy and fast with no complications. For that...Thank you.
Wallace Heinonen
GBWhy i only gave a 3 star rating.. Why i only gave a 3 star rating... there are several reasons.. first off it took nearly 3 months to receive my refund.. Allianz excuse was ... they did not receive my emails.. which is highly doubtful.. Then my phone calls were with many people whose English was questionable... Another issue was demanding I get a letter from hospice... which to me... is none of your business. when we purchase flight insurance.. people shouldn't have to jump thru hoops to get their money.. I finally had to fax info to get results.. I will be hesitant to purchase flight insurance nor recommend purchasing the insurance in the future.. I would not recommend purchasing if this is what you require to receive payment!!
Kip Kuester
GBEasy claim filing, prompt approval, getting paid not so impressed. Claim process was easy to fill out, we got prompt approval, asked for direct deposit and have yet to receive it. Not impressed with customer service, English speaking person seems to be absent. Hard to get customer service without jumping thru several prompts. Not sure that we would use you again, we will see how long it takes to see our money.