Filed a claim first week Dec 2023 Filed a claim first week Dec 2023 - we keep contacting them asking why it’s taking so long. Filled out all the forms and sent them in. They keep saying we need documents. Our travel agent sent a detailed email explaining what money was refunded and what we lost. They keep saying emails aren’t good enough. That’s how everyone communicates! If I would have known they were not located in North America- never would have used them. We are still waiting for our refund 4 months later. We are seniors who need that refund to pay our bills.

Signing up is easy and fast Signing up is easy and fast, and the prices are great! During my travels, I'm confident they'll be an invaluable asset

The receipt for payment showed in Aussie dollars The receipt for payment showed a massive difference that was taken from my bank account - be careful !! Receipt showed in Australian dollars !!

I am glad there is an insurance company… I am glad there is an insurance company that allows you to get a travel insurance while already traveling!

Quick and clear for me Quick and clear for me. Great coverage for the price. Sadly, I've had to cancel my trip at the last minute. I canceled the coverage on the day of my departure and received a full refund. Very happy with the service and professionalism provided.