I always use Mondo I always use Mondo, is amazinG! Great prices, great customer experience, great team.

Filed a claim first week Dec 2023 Filed a claim first week Dec 2023 - we keep contacting them asking why it’s taking so long. Filled out all the forms and sent them in. They keep saying we need documents. Our travel agent sent a detailed email explaining what money was refunded and what we lost. They keep saying emails aren’t good enough. That’s how everyone communicates! If I would have known they were not located in North America- never would have used them. We are still waiting for our refund 4 months later. We are seniors who need that refund to pay our bills.

Good experience with customer service and app I have contracted Heymondo travel insurance twice, luckily I haven't had to make a claim so far. However, the experience with customer service has been excellent. I am planning to travel again soon and have questions to in order to choose the best option for me. Diana has been answering them so kindly and patiently. She is helpful and professional. I like Heymondo website, simple and clear, and the coverage and prices are competent. The app is very handy. Patricia

Wide and flexible options Wide and flexible options. Easy to buy.

I screwed up and forgot to purchase… I screwed up and forgot to purchase insurance until I landed in another country. HeyMondo still sold me a policy, but it doesn't take effect for 72 hours. I understand they don't want someone purchasing insurance after they're already in distress, but how's about some sanity - if I get hit by a car tomorrow, I'm not covered. That's stressful. Charge me a penalty, and add an exclusion for pre-existing conditions, but there's no need to blanket refuse coverage.