Trip Insurance and Heymondo We recently had to use the trip insurance that came with our Heymondo policy. There was a hitch or two, but ultimately, the insurance company paid our claim. We really appreciated was the way the Heymondo team came to our assistance during this process. We have already contracted with Heymondo for insurance to cover two more trips!

Filed a claim first week Dec 2023 Filed a claim first week Dec 2023 - we keep contacting them asking why it’s taking so long. Filled out all the forms and sent them in. They keep saying we need documents. Our travel agent sent a detailed email explaining what money was refunded and what we lost. They keep saying emails aren’t good enough. That’s how everyone communicates! If I would have known they were not located in North America- never would have used them. We are still waiting for our refund 4 months later. We are seniors who need that refund to pay our bills.

I screwed up and forgot to purchase… I screwed up and forgot to purchase insurance until I landed in another country. HeyMondo still sold me a policy, but it doesn't take effect for 72 hours. I understand they don't want someone purchasing insurance after they're already in distress, but how's about some sanity - if I get hit by a car tomorrow, I'm not covered. That's stressful. Charge me a penalty, and add an exclusion for pre-existing conditions, but there's no need to blanket refuse coverage.

Quick and clear for me Quick and clear for me. Great coverage for the price. Sadly, I've had to cancel my trip at the last minute. I canceled the coverage on the day of my departure and received a full refund. Very happy with the service and professionalism provided.

Very efficient and quick Very efficient and quick, hassle-free and great product offering.