Quick and clear for me Quick and clear for me. Great coverage for the price. Sadly, I've had to cancel my trip at the last minute. I canceled the coverage on the day of my departure and received a full refund. Very happy with the service and professionalism provided.

I always use Mondo I always use Mondo, is amazinG! Great prices, great customer experience, great team.

I screwed up and forgot to purchase… I screwed up and forgot to purchase insurance until I landed in another country. HeyMondo still sold me a policy, but it doesn't take effect for 72 hours. I understand they don't want someone purchasing insurance after they're already in distress, but how's about some sanity - if I get hit by a car tomorrow, I'm not covered. That's stressful. Charge me a penalty, and add an exclusion for pre-existing conditions, but there's no need to blanket refuse coverage.

Filed a claim first week Dec 2023 Filed a claim first week Dec 2023 - we keep contacting them asking why it’s taking so long. Filled out all the forms and sent them in. They keep saying we need documents. Our travel agent sent a detailed email explaining what money was refunded and what we lost. They keep saying emails aren’t good enough. That’s how everyone communicates! If I would have known they were not located in North America- never would have used them. We are still waiting for our refund 4 months later. We are seniors who need that refund to pay our bills.

I am glad there is an insurance company… I am glad there is an insurance company that allows you to get a travel insurance while already traveling!