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The receipt for payment showed in Aussie dollars The receipt for payment showed a massive difference that was taken from my bank account - be careful !! Receipt showed in Australian dollars !!

Filed a claim first week Dec 2023 Filed a claim first week Dec 2023 - we keep contacting them asking why it’s taking so long. Filled out all the forms and sent them in. They keep saying we need documents. Our travel agent sent a detailed email explaining what money was refunded and what we lost. They keep saying emails aren’t good enough. That’s how everyone communicates! If I would have known they were not located in North America- never would have used them. We are still waiting for our refund 4 months later. We are seniors who need that refund to pay our bills.

Great cover, amazing app Used heymondo since covid times, only company who offered cover during the height of the pandemic. Had to claim once for emergency dental - had no problems with the support and getting my money. Their app is great too. Good company. Would recommend for long haul / longer stays.

I am glad there is an insurance company… I am glad there is an insurance company that allows you to get a travel insurance while already traveling!