Pleasant experience. Getting signed up was easy and very friendly. I wish there were fewer emails. I have gotten to where I don’t read them as there is too much information to wade through.

this company is a scam I have been a loyal member of trupanion for many years, with no claims. I finally submitted my first claim the other day, which was promptly denied. It was a dental cleaning, but they had to go in and treat some issues for my cats teeth and trim back his gums. I was upset, so I called to cancel. The agent was incredibly kind and said she thought this claim should actually be covered due to the additional treatment, so I should have my vet write a note that this was above and beyond a regular dental, and they had to treat some dental disease. I took the time to do this and put off cancelling. Weeks bypass by and crickets. I think they got the memo I wanted to cancel so held out as long as they could. I finally heard today- they won’t cover any of it. This company is a scam. Looking at the other reviews now I see I was wrong to put my faith in this company. Additionally, the claims process is complicated and annoying. Do not use trupanion. I wish I could give zero stars.

So far I’m very pleased with the… So far I’m very pleased with the contact and information. My last insurance company was not transparent and caused me so much stress. So glad I switched

Pointless waste of money Pointless waste of money. We are trying to figure out what is wrong with my dog. They blame everything on "pre existing condition" from when she was literally a puppy and we were having issues potty training her. There is ONE note in her vet file about this. So now any tests, and ER visits when she reacted badly to antibiotics, are referred to as pr existing conditions. My other dog had a minor bill and that also was still out of pocket as part of a deductible. I did the math and it is simply smarter for me to put $120 in savings every month instead of trupanion. I will never, EVER trust them. I need to get that same dog allergy tests, and I'm confident they will twist that into "pre existing conditions" because I didn't enroll her until she was 1. What a scam.

Great people, very fair premiums, easy sign-up process A friend had recommended Trupanion for our 2-year-old Australian shepherd. Signing up was a truly positive experience. Our sales specialist, J Holaka, made it all much easier than I had anticipated. He gave me clear and concise explanations for all my questions. He was friendly and not at all overbearing. I came away with a truly positive impression of the company and look forward to dealing with the folks there for many years to come.