Our first vet appointment Our first vet appointment paperwork was submitted electronically. I received confirmation very quickly, and our check is on the way. Very simple process.

Sent me a reimbursement check Sent me a reimbursement check, which I deposited. They then put a stop on that check without notifying me whatsoever (I even double checked my ASPCA account…no notification) and my bank charged me a fee because of it. Waiting for paperwork from my bank so I can submit it to ASPCA and find out why they stopped the check and demand a refund for both the check and the fee my bank took. Pretty disappointed that this happened within my first month of membership with them and with the first check they mailed out to me.

Fair plan that covers many costs for my 2 Rescues I have had ASPCA insurance on my 2 rescues a couple years now. My experience has been that it is best to ask your Vet for Soap notes and medical records to submit with the invoice claim you file for a better outcome. I have had most claims paid and the company is reasonable just lacking communication between customer service and claim reps as I had to keep calling to get information updated. This seems to be a recent issue as it didn’t occur when I first purchased my insurance plans. I like the direct deposit option for reimbursement which expected the process a bit.

Prompt, easy, not cheap, but peace of mind Prompt claim processing, and easy platform to navigate. I don't like, however, how much the prices increase each year (and that you can't increase your coverage once you've reduced it). That said, it's a great peace of mind to have to know I can take my cat to the vet whenever he needs it, and not worry about how much it will cost.

We changed method of payment because of a hacked credit card I have never used the pet insurance. I’ve paid the premium for 2 months but our credit card was hacked so the premium, to ASPCA “ bounced” and they e mailed us. We spoked on the phone for a few minutes and I chamged the payment to the checking account so it will automatically come out of my checking account every month on the same date. ASPCA is on top of getting paid monthly for the pet insurance.