Peter Haggard
GBDone over the phone Done over the phone. Went well with details fully explained. Print contract was same as promised over the phone. Price was reasonable for a 2004 SUV.
John Rutenberg
GBClarification I… I’m writing another review because I read everyone’s false claims. Autopom only sells the warranties, they do not service the contracts. Mile, the CEO of the company is honest and reputable. I’ve noticed that everyone that is giving bad reviews are buying junk cars that are usually on the 3rd or 4th owner and the car has been neglected. I would suggest people research the car they are buying before buying an extended warranty. Autopom is not liable for another persons breakdown. Don’t blame Autopom, they have nothing to do with the warranty company.
James / Angela Simmonsr
GBNot customer focused It was too hard to contact the company in order to get the approval to repair my car. It took at least three weeks and at one point I was told by customer service that no one will be calling the shop again as they have tried 3 to 4 times in the past. In the end I had to go to the dealer myself sit and wait on the phone to get someone to them. I have to get approval. It was only for approximately half of the cost of the repair.
Current Customer
GBDo not agree to pay 4 year contracts with 2 years up front, you won’t get your money back Do not like how autopom is a 4 year contract that must be paid within 2 years. Have never seen this anywhere else in any industry. This is a tactic to prevent refunding any amounts should a customer cancel their contract.
Michael
GBPleasant and Easy Sign-up Process Robert was extremely helpful, pleasant and easy to work with. I had just signed up with Endurance and cancelled the next day after a negative experience with customer service. Robert went through our plan options and was considerate of both what was needed for coverage as well as the cost of the plan.