When my husband was hospitalized due to… When my husband was hospitalized due to the flu, we needed to cancel our vacation rental, just 10 days away. The Arch Red Sky Insurance representatives I spoke with helped greatly by reminding me of the steps to take with the rental company, as well as what documents to forward to Arch for the processing of our claim. Email notices were sent as each document was received, as well as reminders about what was still needed. This communication was really helpful. We appreciate the competence and the kindness of the Arch representatives and will use Arch Red Sky for future travel insurance.

Frustrating Frustrating. We still have not received our money back

I received fast service on my trip insurance claim! I received fast service on my trip insurance claim. The web site was easier to use than I have experienced in the past. I had all of my receipts saved in case I needed to file a claim, so that was important. Thank you for your prompt attention!

Multiple calls & emails for a simple… Multiple calls & emails for a simple claim filing. Kept getting requests for more information without any feedback. Had to call information request person twice then no word from claims adjuster for weeks. Then adjuster mistakenly stated not eligible for insurance. If didn’t know better, experience is typical run around that give insurers a bad name. Almost as if insurer wanted any way possible to frustrate insured to avoid paying claim.

Your response was very fast and very… Your response was very fast and very sympathetic to our problem. Thank you very much!