When my husband was hospitalized due to… When my husband was hospitalized due to the flu, we needed to cancel our vacation rental, just 10 days away. The Arch Red Sky Insurance representatives I spoke with helped greatly by reminding me of the steps to take with the rental company, as well as what documents to forward to Arch for the processing of our claim. Email notices were sent as each document was received, as well as reminders about what was still needed. This communication was really helpful. We appreciate the competence and the kindness of the Arch representatives and will use Arch Red Sky for future travel insurance.

Cutting our vacation short. Once we were able to get upper… Once we were able to get upper management involved, out claim transaction was exceptional. The level of service we received was 5 star, they were prompt and efficient.

Multiple calls & emails for a simple… Multiple calls & emails for a simple claim filing. Kept getting requests for more information without any feedback. Had to call information request person twice then no word from claims adjuster for weeks. Then adjuster mistakenly stated not eligible for insurance. If didn’t know better, experience is typical run around that give insurers a bad name. Almost as if insurer wanted any way possible to frustrate insured to avoid paying claim.

Efficient, thorough and settled quickly Website was easy to use. Doctor’s submission was requested by myself; however, dr office was dragging their feet and I had to keep calling. Red Sky kept me advised the claim was open and offered an option. That helped resolve claim quickly. Always get travel insurance. Stuff happens even with the best plans.

Frustrating Frustrating. We still have not received our money back