I was diagnosed with cancer & had to… I was diagnosed with cancer & had to cancel because I wasn't sure when treatment was to begin. This company really beat around the bush, doing everything in order not to reimburse me. I would never recommend this company to anyone

The way you assessed the card The way you assessed the card, I NEVER USED IT and you calculated the TIME when I did not use it, which is NOT FAIR. It should be in my mind based on usage. I bought the card to use it only in the second half of the season, because I knew that I will be first half of the season in Australia. If I knew you would do, I would NOT purchase the insurance.

Our claim settlement was prompt and… Our claim settlement was prompt and were pleased with the outcome. We received fair compensation for our out-of-pocket expenses.

Multiple calls & emails for a simple… Multiple calls & emails for a simple claim filing. Kept getting requests for more information without any feedback. Had to call information request person twice then no word from claims adjuster for weeks. Then adjuster mistakenly stated not eligible for insurance. If didn’t know better, experience is typical run around that give insurers a bad name. Almost as if insurer wanted any way possible to frustrate insured to avoid paying claim.

Fast and efficient! Very good at answering questions and were very efficient with finishing the claim!