Frustrating Frustrating. We still have not received our money back

RedSky is #1 I have never purchased travel insurance but with the current state of everything, especially travel, and the cost of this trip, I decided to purchase it. Grateful I did because the event that faced us just prior to the trip was covered. The claim process was very smooth, communication was excellent, and their decision was prompt! I received a full refund and will definitely use them again in the future. 5 STARS! Highly recommend!

Terrible Claim Settlement Process! … Had to make several calls and submit tons of information twice because they said they never received first set of required information even though representative verified claim. Sent registered mail 2nd time to make sure they received it. Kept switching who was the administrator for claim on each call which was several. Took way too long to settle 3 months. Would never use Red Sky if possible!

Once I got information you requested to… Once I got information you requested to you, your response and approval of my claim was next day. I appreciate your promptness and helpful agents in processing this claim.

The way you assessed the card The way you assessed the card, I NEVER USED IT and you calculated the TIME when I did not use it, which is NOT FAIR. It should be in my mind based on usage. I bought the card to use it only in the second half of the season, because I knew that I will be first half of the season in Australia. If I knew you would do, I would NOT purchase the insurance.