Cutting our vacation short. Once we were able to get upper… Once we were able to get upper management involved, out claim transaction was exceptional. The level of service we received was 5 star, they were prompt and efficient.

When my husband was hospitalized due to… When my husband was hospitalized due to the flu, we needed to cancel our vacation rental, just 10 days away. The Arch Red Sky Insurance representatives I spoke with helped greatly by reminding me of the steps to take with the rental company, as well as what documents to forward to Arch for the processing of our claim. Email notices were sent as each document was received, as well as reminders about what was still needed. This communication was really helpful. We appreciate the competence and the kindness of the Arch representatives and will use Arch Red Sky for future travel insurance.

Once I got information you requested to… Once I got information you requested to you, your response and approval of my claim was next day. I appreciate your promptness and helpful agents in processing this claim.

The way you assessed the card The way you assessed the card, I NEVER USED IT and you calculated the TIME when I did not use it, which is NOT FAIR. It should be in my mind based on usage. I bought the card to use it only in the second half of the season, because I knew that I will be first half of the season in Australia. If I knew you would do, I would NOT purchase the insurance.

I was diagnosed with cancer & had to… I was diagnosed with cancer & had to cancel because I wasn't sure when treatment was to begin. This company really beat around the bush, doing everything in order not to reimburse me. I would never recommend this company to anyone