My experience My experience began with your customer representative. Seth was very helpful in answering all my questions. He worked hard to get me the best price for my family and did it in a courteous and respectful manner.

Can't say enough about Choice Home Warranty's sales rep! Can't say enough about Choice Home Warranty's sales rep Brandon Jones! A sales rep you don't mind talking to! Available, courteous, knowledgeable, patient and efficient! As a multi-year, multi-home customer, he was very willing to work with me to find the best coverage, term and price to suit my needs! I have had other home warranty companies in the past that have not come near the coverage vs. price as Choice does! Regarding their service response, I especially like the ability, with their approval, to contact local service providers as I live out in the country and often times I can find a serviceman quicker than Choice! Something most companies don't offer!

Plumberology texted me that they were… Plumberology texted me that they were able to come a day earlier. Their communication was excellent. The technician, David called to inform me he was a 1/2 hour out. He was neat and efficient and would request him if I needed them again.

water heater outage My water heater quit working and it was five days later before the plumbers came (4-27-04). CHW approved for a replacement but it was two days later before the plumbers came back from Dallas and picked it up and installed it. No way to get a customer service to answer at CHW. I've used them for years but I will not be renewing my contract.

If you're talking about the electric… If you're talking about the electric system it still is not working correctly. This time it took out the entire room I don't know if this is related but one of the air conditioning units went out too. I've called it in as this is a recall and haven't received any response.