Rude, unhelpful staff I was referred to this company because my primary insurance provider does not offer special event liability insurance. I went through their online quote and application tools, which were pretty straightforward and helpful, but before I purchased the policy, I had a few questions that weren't answered by the online process. I called the customer service line and got someone's voicemail, so I left a message. Several days later, no one had returned my call, so I called again and had to leave another message. Once again, several days passed and no one got back to me. I then sent an email indicating I hadn't heard back from anyone after my two voicemails and explaining my questions. I received a prompt but curt response that was about two sentences long, did not apologize for the lack of follow-up, and did not fully answer my questions. After that experience, I strongly considered going with a different company for special event insurance, but unfortunately I was not able to find another one that offered the extent of coverage we needed for the same price. Our event hasn't happened yet, and hopefully nothing will go wrong because I really don't trust this company to handle any claims--or anything customer-service-related for that matter--with care and professionalism.

Simple, Easy I did not have any problems so I can't testify to what it would be like to have to deal with a claim, but getting the quote and buying it was simple, easy and seamless.

Easy to understand! This was the only website that used language easily understood by those not in the insurance business.

Easy to use platform made this… Easy to use platform made this transaction quick and "painless."

Easy resource to access. The online process was accessible any time of day and the event questionnaire was easy to follow and complete.