My experience with Rainwalk has been…very positive My experience with Rainwalk has been dramatically different than a prior pet insurance company. With a new puppy, we began using Rainwalk about 3 months ago. They have been prompt, responsive and clear in their communication. Submittal of claims is easy with the app and decisions are communicated in a matter of days (not weeks as I had previously experienced). I also have taken advantage of the online vet and found that to be very helpful.

Thank you for caring, Rainwalk Team! The Rainwalk team is so supportive and caring and helped me through a difficult time diagnosing what was going on with my newly adopted rescue cat. My claims were processed in a timely manner, and they provided education on what was covered and what was not covered by my plan each time. I'm grateful for all that they have done to support Gir and my family and am happy to say that our cat is healthy and happy now. Thank you!

We love rainwalk We love rainwalk! As a first pet owner, they make me feel sense of security.

I Love Rainwalk!!! Lighting fast claims review and amazing customer service. How many insurance companies would reach out personally because of a problem with your payment method? My card was compromised & I forget to update it with Rainwalk. Emily reached out to me to let me know my payment didn't go through. Some companies would just let you lapse and even cancel the policy. Thank you Rainwalk!!! 💖🐶🐾

BIG RED FLAGS! I signed up for a plan for a new puppy and experienced no issues. Upon also adopting another puppy from the same litter, I wanted to add that pup to the policy as well. While attempting to add the 2nd pup to the policy, the site told me that Rainwalk currently did NOT provide service in my area! Of course I immediately called to verify that I indeed had a valid policy for pup #1 that I had paid for (made an annual payment vs monthly.) The representative was unable to verify if my policy was valid or if there was a problem with the website and stated someone would call me within 24 hours with help. Nobody called. Instead I received an email that the company would notify me when services were available in my area. WHAT ABOUT THE POLICY I ALREADY PURCHASED?! No answers. I have called repeatedly for days and each time told that someone would call me back for follow-up. Still nothing. With such poor customer service (as well as not knowing if I paid hundreds of dollars for an invalid policy) I decided to cancel with this company and take my business elsewhere where customer service is actual customer service. With this much trouble trying to obtain a policy how much trouble/headache would there be when attempting to file an actual claim? When I called to cancel, yet again I was told they would forward my request to the cancellation department and someone would call me. They REFUSED to send me an email confirmation of policy cancellation. BIG RED FLAGS!!!