Great insurance group So far everthing has been great, the response and team have been very helpful the only thing havent seen yet is my return.

BIG RED FLAGS! I signed up for a plan for a new puppy and experienced no issues. Upon also adopting another puppy from the same litter, I wanted to add that pup to the policy as well. While attempting to add the 2nd pup to the policy, the site told me that Rainwalk currently did NOT provide service in my area! Of course I immediately called to verify that I indeed had a valid policy for pup #1 that I had paid for (made an annual payment vs monthly.) The representative was unable to verify if my policy was valid or if there was a problem with the website and stated someone would call me within 24 hours with help. Nobody called. Instead I received an email that the company would notify me when services were available in my area. WHAT ABOUT THE POLICY I ALREADY PURCHASED?! No answers. I have called repeatedly for days and each time told that someone would call me back for follow-up. Still nothing. With such poor customer service (as well as not knowing if I paid hundreds of dollars for an invalid policy) I decided to cancel with this company and take my business elsewhere where customer service is actual customer service. With this much trouble trying to obtain a policy how much trouble/headache would there be when attempting to file an actual claim? When I called to cancel, yet again I was told they would forward my request to the cancellation department and someone would call me. They REFUSED to send me an email confirmation of policy cancellation. BIG RED FLAGS!!!

We love rainwalk We love rainwalk! As a first pet owner, they make me feel sense of security.

Easy and Quick It was so easy to submit the invoice from my pet’s visit to the ER. Reimbursement for the covered amount was less than 1 week!

Fast Clean and Simple They’re absolutely rapid with whatever they do. I was able to reach someone when needed, my claims were processed smoothly, they were kind enough to explain some of the technicalities of our contract and they followed up with me in a timely fashion. Thank you Emily and everyone at Rainwalk.