Fastest reimbursement I ever received Fastest reimbursement I ever received. So cheap for the services you get. Communication is always on point. I tried so many different pet insurance is like pets best, MetLife, the is the best one.

So very pleased with Rainwalk So very pleased with Rainwalk. I just submitted my first claim for an emergency vet visit for my 10 mo old pup and they were very fast with reimbursement and an explanation of my benefits. I adopted this puppy from our local humane society and they offered Rainwalk there on her adoption. I’m so glad I took advantage of it as I had another pet ins previously on another dog I owned and was so very unhappy with them.

We love rainwalk We love rainwalk! As a first pet owner, they make me feel sense of security.

My experience with Rainwalk has been…very positive My experience with Rainwalk has been dramatically different than a prior pet insurance company. With a new puppy, we began using Rainwalk about 3 months ago. They have been prompt, responsive and clear in their communication. Submittal of claims is easy with the app and decisions are communicated in a matter of days (not weeks as I had previously experienced). I also have taken advantage of the online vet and found that to be very helpful.

BIG RED FLAGS! I signed up for a plan for a new puppy and experienced no issues. Upon also adopting another puppy from the same litter, I wanted to add that pup to the policy as well. While attempting to add the 2nd pup to the policy, the site told me that Rainwalk currently did NOT provide service in my area! Of course I immediately called to verify that I indeed had a valid policy for pup #1 that I had paid for (made an annual payment vs monthly.) The representative was unable to verify if my policy was valid or if there was a problem with the website and stated someone would call me within 24 hours with help. Nobody called. Instead I received an email that the company would notify me when services were available in my area. WHAT ABOUT THE POLICY I ALREADY PURCHASED?! No answers. I have called repeatedly for days and each time told that someone would call me back for follow-up. Still nothing. With such poor customer service (as well as not knowing if I paid hundreds of dollars for an invalid policy) I decided to cancel with this company and take my business elsewhere where customer service is actual customer service. With this much trouble trying to obtain a policy how much trouble/headache would there be when attempting to file an actual claim? When I called to cancel, yet again I was told they would forward my request to the cancellation department and someone would call me. They REFUSED to send me an email confirmation of policy cancellation. BIG RED FLAGS!!!