Jiayao
GBThank you Taylor Thank you Taylor, for your professional customer services. I had problems registering HealthiestYou, their customer representative Taylor helped me to find my insurance card, and I signed in successfully.
kllyF
GBI went for immunization injections I went for immunization injections, and the doctor have me went through some blood test. Actually, I have confirmed with my doctor about insurance benefits, however I was not aware that those tests have been processed with another separate lab and it turned out not being covered because some code reason. So I contacted Student Medicover about my denied claim and one of their representatives has been really helpful and truly helped me contact a 3-way communication with lab and hospital and it ends up to be covered for 90%. Really appreciated.
Vivi
CNso nice At the beginning, i can't find the right way to download conformation letter. Through consult with customer service group over and over again, I download it successfully. They are very patient!!! They are so so nice!!!
Tong Jia
GBCustomer service staff Customer service staff, especially Jane, has been very helpful and caring. My doctor sent the wrong claim documents and refused to go back and correct it until Jane helped me to appeal and resolve the issue. Saved me alot of time and hassle.
Cherry
GBStraightforward and intuitive process I liked the easily accessible service that Student Medicover provided. The customer services were friendly. Fast reactions and clear overviews by mails were suitable for students. The entire process was straightforward and intuitive.