Greg Block did an outstanding job… Greg Block did an outstanding job dealing with all the kinks in the path to my new policy and helping me zero in on what I needed - just in time!!! Many thanks! this in spite of the poor telephone technology redirecting calls from Chris to my voicemail instead of my phone. I couldn't keep in contact with Chris, therefore. Calls to him went directly to company voicemail. NOT HELPFUL!!!!

DO YOUR HOMEWORK Americo Insurance just may be the perfect insurance for the healthy, young, prescription free adults, but I was not one of them. I took a health quiz and passed was told I qualified for a lower rate because of this. GREAT, filled out all the necessary information and considered my self enrolled. Three weeks later I received a letter stating I was not. I had allowed plenty of time for the company to respond one way or the other. Three weeks put me frantically searching for another policy which was completely irresponsible on there part. Do your homework on this company, I realize they are busy, but so am I. So thankful for Insurance companies that insure unperfect people.

A better agent...? Mr. Keaton Johnson was prompt with his replies, succinct with his answers, generous with his explanations, and cognizant of my time constraints. Your agent provided incredible attention to detail and to questions from a prospective client (and subsequent enrolled client). Although I posed unusual and never presented queries, Mr, K. Johnson always replied within the time frame he projected; and each time, relayed the data I needed to make a decision (that will impact me for the next 30 years or so). Thank you for enrolling Mr. K. Johnson as an agent for your company, but more so, for rendering him a respectful (from his perspective) work environment so that Mr. Johnson remained with your company! YOU COULD NOT HAVE ENROLLED A BETTER NOR MORE PROFESSIONAL AGENT!

Listening is a Valuable Skill The two representatives that I spoke to came across as very knowledgeable and took time to answer my questions. I had an idea of what Plan I wanted to change to and why, and they provided support for my idea and eventual decision. The new plan was within my budget and provided more coverage than my old plan. When they said a specific person would contact me within a certain period of time it happened. I wasn't left to track anyone down by phone or email. The reason I didn't rate it as 5 stars was that some of the information they needed for the policy required them to read several long-winded questions which were read too fast for me to follow. However, they gladly repeated the questions slower the second time. Overall, I left the encounter feeling valued as a client.

Health Insurance upgrade for 2021 Deciding on health insurance has never been so delightful. Josh Hafenstine made the whole process so easy to understand and enlightening! Josh is very knowledgeable about the types of health insurance that are available and able to explain the differences in such a clear, truthful manner. I’m glad he took the time to call us and explain our options. He answered a lot of questions and uncertainties that I had lingering. This year we are going to be more protected with our supplement and original Medicare. I would recommend Josh to anyone looking for better healthcare coverage for the coming new year. Thanks again Josh! 😄