I reached out to Cole Craft I reached out to Cole Craft, Americo insurance agent, to review supplemental insurance for my Medicare policy. Cole was extremely helpful, courteous and professional and the deciding factor whether to switch from another insurance company to Americo's plan. Gave me confidence through the process and after, with Americo support. Thanks to Cole... we are very satisfied with our changes.

Listening is a Valuable Skill The two representatives that I spoke to came across as very knowledgeable and took time to answer my questions. I had an idea of what Plan I wanted to change to and why, and they provided support for my idea and eventual decision. The new plan was within my budget and provided more coverage than my old plan. When they said a specific person would contact me within a certain period of time it happened. I wasn't left to track anyone down by phone or email. The reason I didn't rate it as 5 stars was that some of the information they needed for the policy required them to read several long-winded questions which were read too fast for me to follow. However, they gladly repeated the questions slower the second time. Overall, I left the encounter feeling valued as a client.

A real person who was able to sign us up quickly and easily It was a pleasure dealing with Christopher. He was pleasant, knowledgeable and ready to answer all of our questions. We're very happy to have found a company which can offer us the same coverage as we were carrying at such a better price. Thanks!

I was very pleased with Cole Kraft he… I was very pleased with Cole Kraft he was able to answer all my questions and concerns pertaining to which program to purchase. He help me understand the difference between the program that were available for individuals. I was able to make a choice that would best fit my needs and plus, because Cole explained the coverage in a way that I believe my well being for now and in the future will fully be covered thank you Cole. I was able to purchase a supplement program that will fit my needs and that was affordable this was equally important. I am looking forward to being apart of Americo family. I give them a 5 star rating 🌟

Agent: Cole Kraft On July 20, 2022 applied for Plan F Supplemental Insurance with Agent Cole Kraft of Great Southern, who took my wife's information over the phone. My wife is well within her BMI, is on no medications, and prior to hanging up the agent said, given her health at 70 years of age, he felt confident that Underwriting should approve. He calls back in half an hour and confirms that, indeed, underwriting HAS approved. I call back the next day to apply for my own Plan F with the same agent, but he cannot be reached so they connect me to Underwriting who informs me that my wife has been declined. I hang up and attempt to reach Cole Kraft. I leave a message. I leave a text message. As of this date July 25, 2022 I have nothing but crickets. Use your own judgement as to whether this review reflects on Great Southern or Agent Cole Kraft, but this has been our experience.