Dont believe positive reviews i rarely do reviews but this company and customer service is terrible. It takes weeks and multiple follow ups to get one reply and when they do reply it is useless. Don't believe there reviews as most are done by people with only 1 and 2 reviews signaling bots. Look at any other rating site they are terrible

Humans answer the phone at biBerk Justin was very helpful and transparent. I appreciate his patience and the way he broke things down into simpler terms. I'll take the human customer service experience over automated customer service any day.

Beware Big Company No Concern for Small Business Purchased the insurance from BiBerk let them know I needed an additional insured added and a simple statement place under description of operations took hours to get the additional insured added they failed to put the statement under description of operations spent over 2 hours on 4 separate phone calls explaining what I needed done. They sent over another COI without the statement needed to secure the business license spent 44 minutes on the phone to be told they could do it but it would take 2 to 3 business days to take care of it. That delay is resulting in an additional week or more to secure the business license . Unfortunately we paid the full year up front so we will be changing to an insurance company that is not so big and that employs enough people to handle a simple request in a timely manner. They said that was the policy and no one could do anything to expedite the process. Beware I would never recommend them to anyone. If they would have done as asked the first time there would have been no problem. They made the mistake and really didn’t care if it held up our business license.

Justin has been an incredible support… Justin has been an incredible support throughout my journey of securing Errors & Omissions insurance. His dedication and genuine care made what could have been a daunting process feel like a breeze. Justin took the time to understand my needs and patiently walked me through each detail, ensuring I felt confident every step of the way. His kindness, expertise, and willingness to go the extra mile truly made all the difference. I am so grateful for Justin's guidance and would wholeheartedly recommend him to anyone in need of insurance assistance. Thank you, Justin, for your kindness and exceptional service!

Biberk not professional I just tried to get a commercial trucking quote from Biberk and after going through all of the rigmarole with the agent on the phone she told me that they could not cover me and would not explain why. They are nothing but a waste of time. Save yourself the trouble.