Excessive Information Requested I needed to cancel a multi-flight international travel I had insured with Travel Insured as my Mother was dying.Thankfully several airlines gave me flight credits. When I submitted a claim for the segments that I was unable to receive a refund/flight credit, Travel Insured requested more information than was, IMO, needed to validate my claim. Some was invasive of privacy and insensitive (e.g., name of the Executor of my Mother’s estate, statement from my mothers doctor confirming she was dying when I canceled my flights … even though I had dubmitted her death certificate). After expressing my dissatisfaction with a representative, my claim was ultimately accepted and payment was received.

Bought the insurance to protect myself… Bought the insurance to protect myself from an unscrupulous charter cruise. Not happy about the app getting shut off just before we left. Did not have to utilize the insurance but was happy for the piece of mind

Our claim took way too many months Our claim took way too many months to finalize. Sometimes documents weren’t received and no one told me I had to figure out that too much time went by and call in myself wondering why things weren’t progressing. I was continuously sent the same emails requesting the same things I had already sent in. One person who is helping me quit working for the company and no one followed up I had no idea thinking they were working on the case till I called in. It was one thing after the other that delayed it for way too long. In the end, the expenses were paid, but I don’t know that I would choose this company again

Good news is no claims were required Good news is no claims were required, so no star for claims experience. Process to obtain (e.g. website, documentation, etc.) was very easy and I think policy is good value for money. I would never travel internationally without travel insurance these days.

JUST SAY NO JUST SAY NO. It has had "technical difficulties" online ever since we got the plan.