Great until you need to make a claim Everything is great until you need to make a claim. Claims are done in a different, clunkier platform, and take months to be processed. I made a claim but forgot to add the document for one of the expenses, instead of asking for it they simply closed it and didn't pay the total amount. I tried making an appeal explaining what happened and they simply rejected it saying it was a duplicate claim. Tried adding additional documents to the original claim and I got no feedback. Still trying to get paid after 3 months.

They don’t cover your medical expenses They don’t cover your medical expenses. Only if you pay 250$ they will asume the costs from that amount. I made a claim during my trip in Vietnam and never received the money from the insurance. So, in my opinion it’s basically a scam.

BEWARE !!! BEWARE !!! Don't fall for their electronics lost luggage or electronics theft policies/ add-ons. They are misleading and in turn very bureaucratic. Making it near impossible with many hoops to jump through to lodge a claim. Be very careful, I would hope that the health benefits would outweigh their options of add-ons. I think it's fair to suggest the add-ons are a scam. I would recommend other travel insurance options and from your own country of residence. Not a global conglomerate. Unfortunately, my choice to use Safety Wing was influenced by a YouTube video that was sponsored. It all seemed great. I acknowledge my poor judgement. Please don't be fooled. Hope this review helps.

Not the worst, not the best It's a bit complicated to submit claims, and the direct billing is not guaranteed. Had to pay for a surgery since they couldn't do the direct billing and that wasn't the best experience. The reimbursement will come, but you can't count on that money.

Camelia Was Super Helpful and Super Clear! Camelia was super helpful and super clear. I asked to break down specific answers so I could get clear, and she did so wonderfully. ALL customer service should be so great. Seriously.