I always have a good experience using… I always have a good experience using Safety Wing. However, there has been a slight delay with the processing of claim because of their system but it has been sorted. Customer representative are very accommodating and fast, shout out to Ronie for being so helpful all throughout the process! Appreciate the team always!

Review change I am always happy to change my stance based on how organisations respond. I did not have a great experience with an approval, however I have been impressed with the seriousness of how the org responded to my complaint. Mistakes are made, sometimes the response to a mistake makes a bigger impact on long term relationships. I appreciate how you have dealt with this.

Camelia Was Super Helpful and Super Clear! Camelia was super helpful and super clear. I asked to break down specific answers so I could get clear, and she did so wonderfully. ALL customer service should be so great. Seriously.

My experience with SafetyWing has been not great My experience with SafetyWing has unfortunately eroded the trust I initially had in their services. I submitted a medical claim (Claim ID CINV10012966) on February 16, 2024, and have been left without any updates or reimbursement for over two months now. Despite reaching out multiple times, the lack of communication and transparency is unacceptable and not in line with the professional standards expected from a reputed insurance provider. Claims are not just numbers; they are people's wellbeing and peace of mind. As customers, we enter into an agreement with SafetyWing with the expectation of support when needed. The prolonged silence and inaction on my claim is a serious concern and reflects poorly on SafetyWing's commitment to its clients.

Great until you need to make a claim Everything is great until you need to make a claim. Claims are done in a different, clunkier platform, and take months to be processed. I made a claim but forgot to add the document for one of the expenses, instead of asking for it they simply closed it and didn't pay the total amount. I tried making an appeal explaining what happened and they simply rejected it saying it was a duplicate claim. Tried adding additional documents to the original claim and I got no feedback. Still trying to get paid after 3 months.