The gentleman was kind The gentleman was kind , reassuring and answered my questions with ease. Made me feel a lot better about going forward with the policy. Going to be taking my policy to my garage and having them take a look at it and see if they honor it. Thank you so much for the pleasant phone call.

YOU'RE TOP OF THE LINE... I am long-time driver, with a credible experience with auto warranty programs. I have a 0 (zero) driving incident record in 13 years. Of all the warranty programs I've seen, this one is best. It's TOP OF THE LINE, at least to me. Your program is very affordable, accomodative, and comprehensive, The plan is not cheap, but it represents a high quality program of coverage, with impressive, manageable terms.Your admin processors and agents were thorough, efficient, patient, knowlegable, and friendly. Your Customer Service persons were simply outstandingly helpful. At this point, your service rates a very high recommendation. That's here on the admin end. I feel confident that your service on the operational end will be equally impressive, should it ever become necessary.

Lied to me at least 3 times to get my… Lied to me at least 3 times to get my business. I cancelled due to their lies. Now they are dragging their feet to issue my promised full refund.

I had a bad experience with another… I had a bad experience with another customer representative and was convinced to end my policy, but with great concern and consideration, Ms. Lucy showed great customer service, skills and awesome communication. Because of her I remained a customer!!! There should be a Ms. Lucy on every phone call. Thank you so much for a great experience.

I would give DriveSmart ZERO Stars if I… I would give DriveSmart ZERO Stars if I could. I recieved a cold call offering me a vehicle warranty. I was told I have 30 days to cancel the policy with no cost to me. I cancelled 4 days later after having received a contract -- which I had to call Customer Service for -- there was no contract included in the information/welcome packet I received. In addition the coverage that was offered in the contract was different than the coverage offered to me on the sales call. When I called to cancel, I was told -- "no problem, you will receive your refund with-in 10 business days." When I did receive refund to my credit card it was piece-meal -- not the total amount. $600 dollars one day, $1200 dollars one day and $700 another day. So far, I have received $2500 of the $4066 that was initally charged. I called this morning and was told I will receive the remaining $1566 piece-meal as well. This is NOT what was promised. I was promised FULL refund in 10 business days.