Unsatisfied loyal customer What an awful experience with DriveSmart extended warranty! My 2018 Dodge Ram needed a new motor in it. Filed a claim and lo and behold my claim got denied due to a “manufacturer tsb-star” I work at a dealership and this was the first time a warranty did not cover such things. I called the Mopar and Ram corporation and was told by them that my vehicle with my VIN had no such recalls. Long story short my extended warranty took money faithfully from me and when I needed them the most they failed me. I had them for a few years. And I refuse for them to take one more payment from me!

I had a bad experience with another… I had a bad experience with another customer representative and was convinced to end my policy, but with great concern and consideration, Ms. Lucy showed great customer service, skills and awesome communication. Because of her I remained a customer!!! There should be a Ms. Lucy on every phone call. Thank you so much for a great experience.

It was so easy to sign up for your warranty. It was so easy to sign up for. And I'm glad that I can afford it. It's like everybody else won't cover everything that I need covered, as far as coverage . I'm very happy with what I got as my warranty for my car.

I would give DriveSmart ZERO Stars if I… I would give DriveSmart ZERO Stars if I could. I recieved a cold call offering me a vehicle warranty. I was told I have 30 days to cancel the policy with no cost to me. I cancelled 4 days later after having received a contract -- which I had to call Customer Service for -- there was no contract included in the information/welcome packet I received. In addition the coverage that was offered in the contract was different than the coverage offered to me on the sales call. When I called to cancel, I was told -- "no problem, you will receive your refund with-in 10 business days." When I did receive refund to my credit card it was piece-meal -- not the total amount. $600 dollars one day, $1200 dollars one day and $700 another day. So far, I have received $2500 of the $4066 that was initally charged. I called this morning and was told I will receive the remaining $1566 piece-meal as well. This is NOT what was promised. I was promised FULL refund in 10 business days.

Hey my experience with smart drive I… Hey my experience with smart drive I was amazed by Mrs Lucy. She is a good representation on sale she is a amazing spirit She was great and if I have a problem I would surely ask for her services again if I have a problems I would ask for her keep up the great work