The website is definitely user friendly… The website is definitely user friendly and intelligible, which made the purchase of the right policy quite easy.

Medical issue I was unable to travel at the last minute because of an unforeseen medical issue. I placed a claim and uploaded the required documents. I was told a doctor’s note was not satisfactory and needed to submit a physicians statement which I did both on their website and via email. They then finalized my claim with no further explanation. I cannot now get either phone or email response to my questions. Generali promptly processed my claim and forwarded payment after I gave them a one star review on Trustpilot. I question why the same prompt service was not available initially.

If I could give zero stars I would If I could give zero stars I would. I think the people (or bots) giving higher stars have not had to make a claim. I was diagnosed with AML and will be hospitalized for a month to receive a stem cell transplant and needed to cancel my trip. I have uploaded all the documentation they requested. I have not been able to talk to an actual person. I have tried 4 different phone numbers and sent emails to the suggested address only to get automated responsed. This company is a complete scam!

It seemed almost too simple It seemed almost too simple. Your price is better than others and the online application was very straightforward.

Travel insurance couldn’t been more… Travel insurance couldn’t been more easy to get than Generali. Just answer the easy questions and click on the coverage plan you like. Prices were cheaper than other companies that I looked into. I always choose Generali whenever I need travel insurance.