surprisingly easy We were surprised on how easy the process was. Our flight was canceled and we weren't able to leave until the next day. They reimbursed the hotel night at the airport and the lost day at the resort. Filled out the claim, included all the documentation requested, and quickly received a refund.

We had to cancel our trip due to an immediate family member being diagnosed with cancer. We had to cancel our trip due to a family member being diagnosed with cancer. I was surprised at the claim forms request for medical documentation. We submitted the Dr’s report with the five page forms and were reimbursed for our trip. I really appreciated the way I was able to track our claim on line and receiving updates via email and text messages.

Paid our claim within days My daughter became sick and couldn't travel. The whole claim process was easy, and I was able to complete the claim form and submit it with supporting documentation via email. I was expecting to wait weeks if not months for our refund, so I was surprised to see they approved the claim almost immediately. A few days later our refund showed up in my email as a digital check. I'm so glad I purchased this insurance or we would have been out almost $2000.

After paying for my trip I was… After paying for my trip I was diagnosed with cancer and had to undergo treatment during the time of the scheduled trip. My refund was issued quickly and I even got the cancelation fee refunded. I only paid for the cheaper insurance so I wasn't sure if the cancelation fee would be refunded.

AFTER EXPLAINING EXPERIENCE ON Trustpilot, TripMate PAID UP! DO NOT BUY TRIP MATE. We have purchased TRIP MATE insurance for 4 separate Viking cruises. After submitting and resubmitting all of our loss documentation for completely missing our Bergen, Norway extension, our claim was denied. Our travel buddies were reimbursed, as we had identical arrangements. With our travel buddies permission, we gave their claim numbers to TRIP MATE and asked why they were reimbursed and we were not. How did TRIP MATE handle this? They sent us another denial and said it was an error that our travel buddies were paid. 8 months after the trip they requested our friends RETURN the funds they were paid! This experience and Viking claiming no responsibility has soured us on using either company again. We also purchased Viking Air Plus for smooth, seamless travel. Very disappointing.