I had expected a struggle… but satisfied with results I had expected a struggle… but the process was fairly simple and we got our full reimbursement owed us after we had to cancel our Viking Cruise for medical reasons. We were very thorough in submitting all paperwork, receipts and medical documentation, and the customer service at Viking helped to explain also.Would use Trip Mate again for future travel.

surprisingly easy We were surprised on how easy the process was. Our flight was canceled and we weren't able to leave until the next day. They reimbursed the hotel night at the airport and the lost day at the resort. Filled out the claim, included all the documentation requested, and quickly received a refund.

I missed my flight due to a flare up of… I missed my flight due to a flare up of an old injury. I was devastated as this trip was my first trip since COVID. I am so glad I purchased travel insurance with Trip Mate! Easy claim process, great customer service AND I received a full refund! Will definitely use this service again.

After paying for my trip I was… After paying for my trip I was diagnosed with cancer and had to undergo treatment during the time of the scheduled trip. My refund was issued quickly and I even got the cancelation fee refunded. I only paid for the cheaper insurance so I wasn't sure if the cancelation fee would be refunded.

We had to cancel our trip due to an immediate family member being diagnosed with cancer. We had to cancel our trip due to a family member being diagnosed with cancer. I was surprised at the claim forms request for medical documentation. We submitted the Dr’s report with the five page forms and were reimbursed for our trip. I really appreciated the way I was able to track our claim on line and receiving updates via email and text messages.