AFTER EXPLAINING EXPERIENCE ON Trustpilot, TripMate PAID UP! DO NOT BUY TRIP MATE. We have purchased TRIP MATE insurance for 4 separate Viking cruises. After submitting and resubmitting all of our loss documentation for completely missing our Bergen, Norway extension, our claim was denied. Our travel buddies were reimbursed, as we had identical arrangements. With our travel buddies permission, we gave their claim numbers to TRIP MATE and asked why they were reimbursed and we were not. How did TRIP MATE handle this? They sent us another denial and said it was an error that our travel buddies were paid. 8 months after the trip they requested our friends RETURN the funds they were paid! This experience and Viking claiming no responsibility has soured us on using either company again. We also purchased Viking Air Plus for smooth, seamless travel. Very disappointing.

Viking and TripMate made the claim a good experience We purchased a Viking river cruise in France in June 2023 for sail in March-April of 2024. As a part of that package we purchased TripMate insurance that would allow us to cancel for any reason up to the day of travel. I was laid off in January 2024, and needed to cancel the trip to recoup those funds. TripMate processed the claim promptly and full refunded our trip. Viking helped get the process started by providing good guidance, and they were accurate in their description of the end-to-end experience.

After paying for my trip I was… After paying for my trip I was diagnosed with cancer and had to undergo treatment during the time of the scheduled trip. My refund was issued quickly and I even got the cancelation fee refunded. I only paid for the cheaper insurance so I wasn't sure if the cancelation fee would be refunded.

Delivered what was expected Delivered what was expected. Our Frontier flight was cancelled, so we paid out of pocket for an extra nights stay while on vacation. Needed to provide a lot of documentation (room expense, proof of flight cancellation, etc). Entire process took about a month. Overall, I’m very pleased.

What a load of rubbish. I have been updating my original post as to my claim that has been dragging on now for over a year. My last contact with TripMate was on the 17/04/2024, since then silence. Will notify you when the cheque will be mailed out to me. Blah, blah, blah, blah. Yet more hot air from their customer service. This is one really bad company. DONT USE THEM…..