I wish I could give 0 stars I wish I could give 0 stars. I'm literally about to cry. Trip mate did pay for our trip that we had to miss due to my daughter's illness. However, once I received the check and deposited into my bank, their bank refused payment. Now I have a rather large negative balance in my account and I have been given the run around all day. I have pending payments that are going to be returned and will have to pay fees on payments that have already gone through. Plus, if they just send me another check, my bank said it could take up to 10 days for me to have access to it (since obviously their checks are bad). I'm so frustrated right now. Do not use this company!!!

Total RIP.OFF It was my fault for not reading the fine print. I cancelled a cruise well beyond the 120 day window. Tripmate was not involved in that refund in any way. Tripmate fees are non refundable even if you are not making a claim for refund through them. This is a RIP OFF!

surprisingly easy We were surprised on how easy the process was. Our flight was canceled and we weren't able to leave until the next day. They reimbursed the hotel night at the airport and the lost day at the resort. Filled out the claim, included all the documentation requested, and quickly received a refund.

We booked a trip a year ago to go to a… We booked a trip a year ago to go to a Sandals Resort. We have been to many Sandals Resorts and every time I book a trip I always buy the trip insurance wondering if I am wasting our money! I did not. Due to illness we were not able to travel. The representative at Sandals walked us through the forms we needed to fill out and we got our money back. Thanks Trip Mate and Sandals

What a load of rubbish. I have been updating my original post as to my claim that has been dragging on now for over a year. My last contact with TripMate was on the 17/04/2024, since then silence. Will notify you when the cheque will be mailed out to me. Blah, blah, blah, blah. Yet more hot air from their customer service. This is one really bad company. DONT USE THEM…..