We had to cancel our trip due to an immediate family member being diagnosed with cancer. We had to cancel our trip due to a family member being diagnosed with cancer. I was surprised at the claim forms request for medical documentation. We submitted the Dr’s report with the five page forms and were reimbursed for our trip. I really appreciated the way I was able to track our claim on line and receiving updates via email and text messages.

No Reimbursement for Covered Expenses My husband had an accident in Prague. Trip Mate claimed they'd pay for everything since Medicare does not pay medical expenses outside of the USA. Trip Mate did pay for some of his medical expenses, but anything--hospital deposit, ambulance, initial doctor expenses, my hotel room while he was hospitalized--I paid with my credit card, Those expenses were never reimbursed me. I filed the claim documents, including support documentation, 4 times. Even though initially, I mailed it in, they claimed they could not read it. So, I sent them electronic copies. Twice when I checked on the claim status, it showed the claim was closed for lack of information. Each time I called, they claimed they would open up the claim again. It's been almost a year since his accident, and I'm giving up trying to get reimbursed. So, beware, if you pay any medical expenses with your credit card, it's doubtful you'll be reimbursed.

Our flight thru Frontier got canceled… Our flight thru Frontier got canceled while on vacation. The process was a little lengthy but we got 100% reimbursed for our new flights, the cabs we wound up taking, and the hotel that we wound up having to rent as well. So thankful we purchased the travel protection or we would have been out quite a bit of money. You do have to really pay attention when doing the claim. Somehow I missed the section for flight reimbursement and wound up filing a 2nd claim. When I called to figure out what I did, they were very helpful!

Total RIP.OFF It was my fault for not reading the fine print. I cancelled a cruise well beyond the 120 day window. Tripmate was not involved in that refund in any way. Tripmate fees are non refundable even if you are not making a claim for refund through them. This is a RIP OFF!

surprisingly easy We were surprised on how easy the process was. Our flight was canceled and we weren't able to leave until the next day. They reimbursed the hotel night at the airport and the lost day at the resort. Filled out the claim, included all the documentation requested, and quickly received a refund.