AFTER EXPLAINING EXPERIENCE ON Trustpilot, TripMate PAID UP! DO NOT BUY TRIP MATE. We have purchased TRIP MATE insurance for 4 separate Viking cruises. After submitting and resubmitting all of our loss documentation for completely missing our Bergen, Norway extension, our claim was denied. Our travel buddies were reimbursed, as we had identical arrangements. With our travel buddies permission, we gave their claim numbers to TRIP MATE and asked why they were reimbursed and we were not. How did TRIP MATE handle this? They sent us another denial and said it was an error that our travel buddies were paid. 8 months after the trip they requested our friends RETURN the funds they were paid! This experience and Viking claiming no responsibility has soured us on using either company again. We also purchased Viking Air Plus for smooth, seamless travel. Very disappointing.

We had to cancel our trip due to an immediate family member being diagnosed with cancer. We had to cancel our trip due to a family member being diagnosed with cancer. I was surprised at the claim forms request for medical documentation. We submitted the Dr’s report with the five page forms and were reimbursed for our trip. I really appreciated the way I was able to track our claim on line and receiving updates via email and text messages.

surprisingly easy We were surprised on how easy the process was. Our flight was canceled and we weren't able to leave until the next day. They reimbursed the hotel night at the airport and the lost day at the resort. Filled out the claim, included all the documentation requested, and quickly received a refund.

Our flight thru Frontier got canceled… Our flight thru Frontier got canceled while on vacation. The process was a little lengthy but we got 100% reimbursed for our new flights, the cabs we wound up taking, and the hotel that we wound up having to rent as well. So thankful we purchased the travel protection or we would have been out quite a bit of money. You do have to really pay attention when doing the claim. Somehow I missed the section for flight reimbursement and wound up filing a 2nd claim. When I called to figure out what I did, they were very helpful!

We booked a trip a year ago to go to a… We booked a trip a year ago to go to a Sandals Resort. We have been to many Sandals Resorts and every time I book a trip I always buy the trip insurance wondering if I am wasting our money! I did not. Due to illness we were not able to travel. The representative at Sandals walked us through the forms we needed to fill out and we got our money back. Thanks Trip Mate and Sandals