We booked a trip a year ago to go to a… We booked a trip a year ago to go to a Sandals Resort. We have been to many Sandals Resorts and every time I book a trip I always buy the trip insurance wondering if I am wasting our money! I did not. Due to illness we were not able to travel. The representative at Sandals walked us through the forms we needed to fill out and we got our money back. Thanks Trip Mate and Sandals

Delivered what was expected Delivered what was expected. Our Frontier flight was cancelled, so we paid out of pocket for an extra nights stay while on vacation. Needed to provide a lot of documentation (room expense, proof of flight cancellation, etc). Entire process took about a month. Overall, I’m very pleased.

Total RIP.OFF It was my fault for not reading the fine print. I cancelled a cruise well beyond the 120 day window. Tripmate was not involved in that refund in any way. Tripmate fees are non refundable even if you are not making a claim for refund through them. This is a RIP OFF!

AFTER EXPLAINING EXPERIENCE ON Trustpilot, TripMate PAID UP! DO NOT BUY TRIP MATE. We have purchased TRIP MATE insurance for 4 separate Viking cruises. After submitting and resubmitting all of our loss documentation for completely missing our Bergen, Norway extension, our claim was denied. Our travel buddies were reimbursed, as we had identical arrangements. With our travel buddies permission, we gave their claim numbers to TRIP MATE and asked why they were reimbursed and we were not. How did TRIP MATE handle this? They sent us another denial and said it was an error that our travel buddies were paid. 8 months after the trip they requested our friends RETURN the funds they were paid! This experience and Viking claiming no responsibility has soured us on using either company again. We also purchased Viking Air Plus for smooth, seamless travel. Very disappointing.

DON’T USE THEM!!! DON’T USE THEM!!!! I filed a claim in October die to my sister was sick. Now she has passed and I still haven’t received my refund. Viking is such a wonderful company for travel. I can’t believe that they would refer them as the recommended travel insurance company . Moral of the story, get your own insurance. Don’t use travel mate! I may have to get a lawyer to get my refund back.