Delivered what was expected Delivered what was expected. Our Frontier flight was cancelled, so we paid out of pocket for an extra nights stay while on vacation. Needed to provide a lot of documentation (room expense, proof of flight cancellation, etc). Entire process took about a month. Overall, I’m very pleased.

These guys are just scammers and need… These guys are just scammers and need to be sued along with all the platforms that advertise this company. They will just send automated emails demanding all kinds of Bull information. And once you provide it over a few months they will send an auto response of denial. They are just stealing money from customers and they are getting away with it!

DO NOt BUY THIS TRAVEL INSURANCE! In October 2023 we went on a Viking Cruise and purchased Trip Mate Ins. I fell on loose cobblestones in Germany and had to get 3 stitches in my head. The doctor ordered 3 days bedrest, so we missed three days of the cruise and excursions. We filled the extensive claim in November with all the required forms and receipts. Over the course of five months continually emailed asking us for for various forms and receipts that we sent in with the original claim. For trip interruption they owed us $3,100, they just sent us a e-check for $318.00. I would give them a zero rating if I could. Do not buy this insurance.

We had to cancel our trip due to an immediate family member being diagnosed with cancer. We had to cancel our trip due to a family member being diagnosed with cancer. I was surprised at the claim forms request for medical documentation. We submitted the Dr’s report with the five page forms and were reimbursed for our trip. I really appreciated the way I was able to track our claim on line and receiving updates via email and text messages.

I had expected a struggle… but satisfied with results I had expected a struggle… but the process was fairly simple and we got our full reimbursement owed us after we had to cancel our Viking Cruise for medical reasons. We were very thorough in submitting all paperwork, receipts and medical documentation, and the customer service at Viking helped to explain also.Would use Trip Mate again for future travel.