DON’T USE THEM!!! DON’T USE THEM!!!! I filed a claim in October die to my sister was sick. Now she has passed and I still haven’t received my refund. Viking is such a wonderful company for travel. I can’t believe that they would refer them as the recommended travel insurance company . Moral of the story, get your own insurance. Don’t use travel mate! I may have to get a lawyer to get my refund back.

Viking and TripMate made the claim a good experience We purchased a Viking river cruise in France in June 2023 for sail in March-April of 2024. As a part of that package we purchased TripMate insurance that would allow us to cancel for any reason up to the day of travel. I was laid off in January 2024, and needed to cancel the trip to recoup those funds. TripMate processed the claim promptly and full refunded our trip. Viking helped get the process started by providing good guidance, and they were accurate in their description of the end-to-end experience.

We booked a trip a year ago to go to a… We booked a trip a year ago to go to a Sandals Resort. We have been to many Sandals Resorts and every time I book a trip I always buy the trip insurance wondering if I am wasting our money! I did not. Due to illness we were not able to travel. The representative at Sandals walked us through the forms we needed to fill out and we got our money back. Thanks Trip Mate and Sandals

We had to cancel our trip due to an immediate family member being diagnosed with cancer. We had to cancel our trip due to a family member being diagnosed with cancer. I was surprised at the claim forms request for medical documentation. We submitted the Dr’s report with the five page forms and were reimbursed for our trip. I really appreciated the way I was able to track our claim on line and receiving updates via email and text messages.

I wish I could give 0 stars I wish I could give 0 stars. I'm literally about to cry. Trip mate did pay for our trip that we had to miss due to my daughter's illness. However, once I received the check and deposited into my bank, their bank refused payment. Now I have a rather large negative balance in my account and I have been given the run around all day. I have pending payments that are going to be returned and will have to pay fees on payments that have already gone through. Plus, if they just send me another check, my bank said it could take up to 10 days for me to have access to it (since obviously their checks are bad). I'm so frustrated right now. Do not use this company!!!