Horrible Horrible. Don't expect to be pai if you have a UPS damage claim. F-rating.

Refused to Pay for Lost Item Sold at item for $1,000.00. Buyer paid Paypal Goods and Services, invoice was generated. Shipped said item via UPS, with Shipinsurance bought from Pirateship.com. Item insured for $1,000.00. UPS lost item. Claim filed on November 1, 2021, all documentation provided. Claim was denied on November 5, 2021 claiming an exclusion relatd to "Sports cards being sent in for grading". Improper denial of claim. EDIT- They paid out on the claim after being contacted.

Everything that is wrong with insurance companies They epitomize everything that is wrong with insurance companies. They are such a gross and unethical company and will find any tiny loophole to weasel out of paying a claim. For example, if a customer discards some foam packing material after unboxing and then notices damage later on, that is deemed to be grounds for closure of the claim. This is after you spend days providing more information to them using their archaic web portal. Furthermore, you have no chance to appeal or resolve it, their decisions are final.

Don't waste your Money Beware their damage claim policies are very strict and they act concerned when there is a problem. The bottom line is they're not going to help you out if a customer does not follow the rules which is totally out of the shippers hands. On top of that they said to contact when there was a problem and they dropped the phone call three times and then finally went to voice mail.

Absolutely useless My small business has submitted multiple shipsurance claims and none of them have been paid out. We and our customers jump through every required hoop and get no response. Tremendous waste of time for us and our customers that just costs us money. This service is useless.