Horrible Customer Service, Refuse to Pay a Cut And Dry Case After a package was missing for 6 weeks, they still refused to pay out the policy, saying the package was not guaranteed to be lost. Only paid out after I contacted the BBB, then sent me a letter saying they would no longer insure me! This is after filing my first claim and mailing hundreds of packages with their insurance.

Refused to Pay for Lost Item Sold at item for $1,000.00. Buyer paid Paypal Goods and Services, invoice was generated. Shipped said item via UPS, with Shipinsurance bought from Pirateship.com. Item insured for $1,000.00. UPS lost item. Claim filed on November 1, 2021, all documentation provided. Claim was denied on November 5, 2021 claiming an exclusion relatd to "Sports cards being sent in for grading". Improper denial of claim. EDIT- They paid out on the claim after being contacted.

Unmatched Coverage! Always fast, quick, and excellent service! I have never had an issue with them, so it’s surprising to see so many negative reviews. They do require some proof and documentation on both sides, so that’s probably why their claims aren’t going through. I’ve been using them since 2019, spent thousands of dollars with their insurance, and have always had my claims paid out when a package was lost, stolen, or damaged. Phenomenal company!

Shipsurance dropped me! Shipsurance paid me through Pirate Ship for one (1) claim, for a broken item (by UPS), and now has sent me a letter dropping me. According to their letter, I’m no longer able to insure anything through Shipsurance on Pirate Ship or anywhere else. What is the purpose of having insurance? ONE CLAIM???? I’m so disappointed! I’ve had a pirate ship account for a couple of years now. Sad!!!

Horrible Horrible. Don't expect to be pai if you have a UPS damage claim. F-rating.