Refused to Pay for Lost Item Sold at item for $1,000.00. Buyer paid Paypal Goods and Services, invoice was generated. Shipped said item via UPS, with Shipinsurance bought from Pirateship.com. Item insured for $1,000.00. UPS lost item. Claim filed on November 1, 2021, all documentation provided. Claim was denied on November 5, 2021 claiming an exclusion relatd to "Sports cards being sent in for grading". Improper denial of claim. EDIT- They paid out on the claim after being contacted.

It brings peace of mind It brings peace of mind. I include insurance with all my orders, so if anything goes wrong, they handle the fight for me and ensure I receive the compensation.

Sold an item via Etsy Sold an item via Etsy. They recommended USPS and Shipsurance. I buy their shipping insurance to cover the $2100.00 value. I buy signature required from USPS. The recipient never receives the goods and files a claim, Etsy takes $2000.00 out of MY bank account and gives it right away to the buyer. USPS says the parcel was signed for and delivered. The buyer claims it was not delivered. Shipsurance denies my claim. USPS denies my claim. You can't do honest business with Shipsurance or Etsy. No help. Cold Shoulder. They obscure the truth and their exemptions in the legalese & fine print. Best to avoid them. They represent the worst in shipping insurance.

Horrible Customer Service, Refuse to Pay a Cut And Dry Case After a package was missing for 6 weeks, they still refused to pay out the policy, saying the package was not guaranteed to be lost. Only paid out after I contacted the BBB, then sent me a letter saying they would no longer insure me! This is after filing my first claim and mailing hundreds of packages with their insurance.

Shipsurance dropped me! Shipsurance paid me through Pirate Ship for one (1) claim, for a broken item (by UPS), and now has sent me a letter dropping me. According to their letter, I’m no longer able to insure anything through Shipsurance on Pirate Ship or anywhere else. What is the purpose of having insurance? ONE CLAIM???? I’m so disappointed! I’ve had a pirate ship account for a couple of years now. Sad!!!