Absolutely useless My small business has submitted multiple shipsurance claims and none of them have been paid out. We and our customers jump through every required hoop and get no response. Tremendous waste of time for us and our customers that just costs us money. This service is useless.

Don't waste your Money Beware their damage claim policies are very strict and they act concerned when there is a problem. The bottom line is they're not going to help you out if a customer does not follow the rules which is totally out of the shippers hands. On top of that they said to contact when there was a problem and they dropped the phone call three times and then finally went to voice mail.

Unmatched Coverage! Always fast, quick, and excellent service! I have never had an issue with them, so it’s surprising to see so many negative reviews. They do require some proof and documentation on both sides, so that’s probably why their claims aren’t going through. I’ve been using them since 2019, spent thousands of dollars with their insurance, and have always had my claims paid out when a package was lost, stolen, or damaged. Phenomenal company!

Sold an item via Etsy Sold an item via Etsy. They recommended USPS and Shipsurance. I buy their shipping insurance to cover the $2100.00 value. I buy signature required from USPS. The recipient never receives the goods and files a claim, Etsy takes $2000.00 out of MY bank account and gives it right away to the buyer. USPS says the parcel was signed for and delivered. The buyer claims it was not delivered. Shipsurance denies my claim. USPS denies my claim. You can't do honest business with Shipsurance or Etsy. No help. Cold Shoulder. They obscure the truth and their exemptions in the legalese & fine print. Best to avoid them. They represent the worst in shipping insurance.

Shipsurance dropped me! Shipsurance paid me through Pirate Ship for one (1) claim, for a broken item (by UPS), and now has sent me a letter dropping me. According to their letter, I’m no longer able to insure anything through Shipsurance on Pirate Ship or anywhere else. What is the purpose of having insurance? ONE CLAIM???? I’m so disappointed! I’ve had a pirate ship account for a couple of years now. Sad!!!