Shipsurance

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2.55
Based on 20 Reviews

5

35.00%

4

0.00%

3

5.00%

2

5.00%

1

55.00%
About Shipsurance

Shipsurance Insurance Services, an Assurant Company, is a shipping insurance provider. We provide coverage for shipments sent via the major shipping carriers at a greatly reduced rate; often more than 90% off of the carrier rates. Think of us more as a business partner than a shipping insurance vendor. We work with you as your claims management department. We have been insuring businesses for over 10 years and underwritten by Voyager Indemnity Insurance Company. Voyager is 'A' rated by A.M. Best."

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Hunter Harless
GB

Horrible Customer Service, Refuse to Pay a Cut And Dry Case After a package was missing for 6 weeks, they still refused to pay out the policy, saying the package was not guaranteed to be lost. Only paid out after I contacted the BBB, then sent me a letter saying they would no longer insure me! This is after filing my first claim and mailing hundreds of packages with their insurance.

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Dominick George Pizzo
GB

Horrible Horrible. Don't expect to be pai if you have a UPS damage claim. F-rating.

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Rhyan Taylor
GB

Sold an item via Etsy Sold an item via Etsy. They recommended USPS and Shipsurance. I buy their shipping insurance to cover the $2100.00 value. I buy signature required from USPS. The recipient never receives the goods and files a claim, Etsy takes $2000.00 out of MY bank account and gives it right away to the buyer. USPS says the parcel was signed for and delivered. The buyer claims it was not delivered. Shipsurance denies my claim. USPS denies my claim. You can't do honest business with Shipsurance or Etsy. No help. Cold Shoulder. They obscure the truth and their exemptions in the legalese & fine print. Best to avoid them. They represent the worst in shipping insurance.

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Greg Klein
TW

Everything that is wrong with insurance companies They epitomize everything that is wrong with insurance companies. They are such a gross and unethical company and will find any tiny loophole to weasel out of paying a claim. For example, if a customer discards some foam packing material after unboxing and then notices damage later on, that is deemed to be grounds for closure of the claim. This is after you spend days providing more information to them using their archaic web portal. Furthermore, you have no chance to appeal or resolve it, their decisions are final.

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Shipping Department
GB

Pointless "Insurance" After using PirateShip and Shipsurance for about a year, Shipsurance has decided to DROP our company for having the nerve to file a claim for a package that arrived damaged. They SEEMED like a better option in comparison with lower rates. Bear in mind, we've only had ONE prior claim, making this the second. (which I'm not expecting) I guess this company only works if you are lucky enough to never have missing or damaged packages. It is beyond pointless to buy insurance when the insurer will just drop you for using the service. We would recommend anyone not to pay for this sub-par service. EDIT: After talking to Shipsurance, they just reiterated that they will no longer support us. Their response is a joke.

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