Unmatched Coverage! Always fast, quick, and excellent service! I have never had an issue with them, so it’s surprising to see so many negative reviews. They do require some proof and documentation on both sides, so that’s probably why their claims aren’t going through. I’ve been using them since 2019, spent thousands of dollars with their insurance, and have always had my claims paid out when a package was lost, stolen, or damaged. Phenomenal company!

These morons require your receiver to… These morons require your receiver to fill out some form to "validate loss" even though UPS has validated the loss officially via claim. They ask your customer things like, "desired resolution". I'm the shipper, and this is solely my choice and interaction, NOT THE BUYER. I paid Shippo/UPS to deliver a product to the end user, they SHOULD NOT have to "validate loss". Stupid and will never use again.

Horrible Horrible. Don't expect to be pai if you have a UPS damage claim. F-rating.

Horrible Customer Service, Refuse to Pay a Cut And Dry Case After a package was missing for 6 weeks, they still refused to pay out the policy, saying the package was not guaranteed to be lost. Only paid out after I contacted the BBB, then sent me a letter saying they would no longer insure me! This is after filing my first claim and mailing hundreds of packages with their insurance.

Don't waste your Money Beware their damage claim policies are very strict and they act concerned when there is a problem. The bottom line is they're not going to help you out if a customer does not follow the rules which is totally out of the shippers hands. On top of that they said to contact when there was a problem and they dropped the phone call three times and then finally went to voice mail.