Shipsurance

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2.55
Based on 20 Reviews

5

35.00%

4

0.00%

3

5.00%

2

5.00%

1

55.00%
About Shipsurance

Shipsurance Insurance Services, an Assurant Company, is a shipping insurance provider. We provide coverage for shipments sent via the major shipping carriers at a greatly reduced rate; often more than 90% off of the carrier rates. Think of us more as a business partner than a shipping insurance vendor. We work with you as your claims management department. We have been insuring businesses for over 10 years and underwritten by Voyager Indemnity Insurance Company. Voyager is 'A' rated by A.M. Best."

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Book Larder
GB

Absolutely useless My small business has submitted multiple shipsurance claims and none of them have been paid out. We and our customers jump through every required hoop and get no response. Tremendous waste of time for us and our customers that just costs us money. This service is useless.

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Riley's Zoe
GB

Simple, Efficient, and Reliable They made the process very simple, clear, and concise! My claim was processed and paid out within a week.

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Mike Reid
GB

We've used Shipsurance for several… We've used Shipsurance for several years (since we started with Shipstation. Filing claims is a smooth and very quick process. We insure all our international orders and the small fee they charge gives us peace of mind that it will be covered if lost. Much more reliable than USPS insurance. Highly recommended.

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Tony Cook
GB

Frustrating company to deal with Frustrating company to deal with. Often they ask for the very same information that has already been provided. Sometimes the accept the document we provided, other times they say they need a different document. Not sure why the same document is OK in some instances but not in others. Delays in their responses to us cause delays in processing claims. These delays frustrate our customers. Emails come without a name from the person emailing, meaning we have no idea who is involved with our communications. Tons of room for improvement.

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Renee
GB

Shipsurance worked great for me. I recently had to file two claims with Shipsurance. In both instances, I received a quick reply with a list of the required documents. Every time I attached new documents, I was notified that the claim was updated. In one case, I received a partial refund, and in the second, I received the full coverage price for the damaged item. Both claims were completed and paid in about two weeks. All my correspondence with them was done by email. I was happy with the outcome and will use them again.

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