Refused to Pay for Lost Item Sold at item for $1,000.00. Buyer paid Paypal Goods and Services, invoice was generated. Shipped said item via UPS, with Shipinsurance bought from Pirateship.com. Item insured for $1,000.00. UPS lost item. Claim filed on November 1, 2021, all documentation provided. Claim was denied on November 5, 2021 claiming an exclusion relatd to "Sports cards being sent in for grading". Improper denial of claim. EDIT- They paid out on the claim after being contacted.

Horrible Customer Service, Refuse to Pay a Cut And Dry Case After a package was missing for 6 weeks, they still refused to pay out the policy, saying the package was not guaranteed to be lost. Only paid out after I contacted the BBB, then sent me a letter saying they would no longer insure me! This is after filing my first claim and mailing hundreds of packages with their insurance.

Everything that is wrong with insurance companies They epitomize everything that is wrong with insurance companies. They are such a gross and unethical company and will find any tiny loophole to weasel out of paying a claim. For example, if a customer discards some foam packing material after unboxing and then notices damage later on, that is deemed to be grounds for closure of the claim. This is after you spend days providing more information to them using their archaic web portal. Furthermore, you have no chance to appeal or resolve it, their decisions are final.

Simple, Efficient, and Reliable They made the process very simple, clear, and concise! My claim was processed and paid out within a week.

Horrible Horrible. Don't expect to be pai if you have a UPS damage claim. F-rating.