Shipsurance worked great for me. I recently had to file two claims with Shipsurance. In both instances, I received a quick reply with a list of the required documents. Every time I attached new documents, I was notified that the claim was updated. In one case, I received a partial refund, and in the second, I received the full coverage price for the damaged item. Both claims were completed and paid in about two weeks. All my correspondence with them was done by email. I was happy with the outcome and will use them again.

Shipsurance dropped me! Shipsurance paid me through Pirate Ship for one (1) claim, for a broken item (by UPS), and now has sent me a letter dropping me. According to their letter, I’m no longer able to insure anything through Shipsurance on Pirate Ship or anywhere else. What is the purpose of having insurance? ONE CLAIM???? I’m so disappointed! I’ve had a pirate ship account for a couple of years now. Sad!!!

These morons require your receiver to… These morons require your receiver to fill out some form to "validate loss" even though UPS has validated the loss officially via claim. They ask your customer things like, "desired resolution". I'm the shipper, and this is solely my choice and interaction, NOT THE BUYER. I paid Shippo/UPS to deliver a product to the end user, they SHOULD NOT have to "validate loss". Stupid and will never use again.

Do not bother buying this through… Do not bother buying this through Shipping Easy, they don't follow their own policies and create all these excuses, 40 days past on two claims and they refuse to refund. Also don't believe these so called "positive reviews" likely fabricated. News flash you have a low review rating so it’s not just me complaining, some of these reviews are identical to my experience. I talked to your rep and she has neither had a manager call me like I asked and has yet to show me where is writing and that has my agreeing to this “new requirement”. Looks like a civil court filing and a judge making you refund me is how it’s going to go.

Unmatched Coverage! Always fast, quick, and excellent service! I have never had an issue with them, so it’s surprising to see so many negative reviews. They do require some proof and documentation on both sides, so that’s probably why their claims aren’t going through. I’ve been using them since 2019, spent thousands of dollars with their insurance, and have always had my claims paid out when a package was lost, stolen, or damaged. Phenomenal company!