It brings peace of mind It brings peace of mind. I include insurance with all my orders, so if anything goes wrong, they handle the fight for me and ensure I receive the compensation.

Horrible Customer Service, Refuse to Pay a Cut And Dry Case After a package was missing for 6 weeks, they still refused to pay out the policy, saying the package was not guaranteed to be lost. Only paid out after I contacted the BBB, then sent me a letter saying they would no longer insure me! This is after filing my first claim and mailing hundreds of packages with their insurance.

Frustrating company to deal with Frustrating company to deal with. Often they ask for the very same information that has already been provided. Sometimes the accept the document we provided, other times they say they need a different document. Not sure why the same document is OK in some instances but not in others. Delays in their responses to us cause delays in processing claims. These delays frustrate our customers. Emails come without a name from the person emailing, meaning we have no idea who is involved with our communications. Tons of room for improvement.

Shipsurance worked great for me. I recently had to file two claims with Shipsurance. In both instances, I received a quick reply with a list of the required documents. Every time I attached new documents, I was notified that the claim was updated. In one case, I received a partial refund, and in the second, I received the full coverage price for the damaged item. Both claims were completed and paid in about two weeks. All my correspondence with them was done by email. I was happy with the outcome and will use them again.

Simple, Efficient, and Reliable They made the process very simple, clear, and concise! My claim was processed and paid out within a week.