Refused to Pay for Lost Item Sold at item for $1,000.00. Buyer paid Paypal Goods and Services, invoice was generated. Shipped said item via UPS, with Shipinsurance bought from Pirateship.com. Item insured for $1,000.00. UPS lost item. Claim filed on November 1, 2021, all documentation provided. Claim was denied on November 5, 2021 claiming an exclusion relatd to "Sports cards being sent in for grading". Improper denial of claim. EDIT- They paid out on the claim after being contacted.

Horrible Customer Service, Refuse to Pay a Cut And Dry Case After a package was missing for 6 weeks, they still refused to pay out the policy, saying the package was not guaranteed to be lost. Only paid out after I contacted the BBB, then sent me a letter saying they would no longer insure me! This is after filing my first claim and mailing hundreds of packages with their insurance.

Grateful for Shipsurance I’ve come to greatly appreciate Shipsurance. Easy to make a claim and share with the customer to confirm, and payments come quickly with just a few easy-to-find attachments and no back and forth hassles.

Absolutely useless My small business has submitted multiple shipsurance claims and none of them have been paid out. We and our customers jump through every required hoop and get no response. Tremendous waste of time for us and our customers that just costs us money. This service is useless.

Unmatched Coverage! Always fast, quick, and excellent service! I have never had an issue with them, so it’s surprising to see so many negative reviews. They do require some proof and documentation on both sides, so that’s probably why their claims aren’t going through. I’ve been using them since 2019, spent thousands of dollars with their insurance, and have always had my claims paid out when a package was lost, stolen, or damaged. Phenomenal company!