Amazing Company, even better customer care team. Amazing. Absolutely the best customer service experienced in my entire life. Quick, painless, understanding, and most of all, capable of doing something about the issue I was experiencing. Top notch, from bottom to top. The insurance is unfortunately not available where I am currently, but had it been, I would still be a loyal customer for not only the value, but most importantly, the service.

I was in a car accident 2 months ago I was in a car accident 2 months ago! My car is a total loss! This insurance already took the car and im still paying for it! I haven’t received my total loss pay out! Not sure what is taking sooo long but once I do im switching insurances! This is absolutely ridiculous all the money I’ve paid to this insurance and how quickly they are to charge but when it comes to paying me they want to take their sweet time! I’ve been more than impatient and im done I’ve lost my patience and they’re about to loose me as a customer! Also i cant forget they never answer!!!! Like what is the point of having a “customer service number” if your never going to answer! I leave a voice mail with my case number and my call never gets returned!

Getting Clarification & Reassurance I called anchor to get information or clarity re: offer to transfer coverage. I spoke to Pauline. She answered all my questions regarding the matter and then some. She was very professional, courteous and patient from beginning to end. I feel more comfortable about choosing anchor for my automobile insurance.

0 stars intended 0 stars intended, 1 star so I can write my experience about these people and also to warn everyone of how HORRIBLE their customer service is. Please hope you don't get hit by one of their drivers because you won't receive any calls back. They will avoid all your calls and messages and send you a denial letter and not tell you why! my claim was assigned to a female named Araceli and she was horrible, no calls answered no messages return. spoke to the supervisor but he does not care about the situation.

Customer service Pauline Holloway was amazing and knows her stuff, she knows what she’s doing. Very professional and friendly. I would like to add something for the company that they’re making our system not to be compatible so we don’t make a payment online so we pay there $8 fee so they make more money which is not fair specially during these times we are going through with covid19.