No response to emails No response to emails, No refund of deductible I've been told that they are gonna cancel my claim and initiate my refund on Jan 24, 2019 and its been 14 days and I never got any response from them nor my refund ($299). I sent so many emails and logged so many tickets regarding this. But i did not got any reply to my emails. Currently my claim status is saying Account on Hold, Please let me know when can I get my refund back. FYI support ticket numbers #5TP0G, #RBPO5, #6UYUF, PSB9Y (No response to all these tickets)

The best insurance I have ever had The best insurance I have ever had. A very easy online claim form and within a short time the adjuster called me to get the phone repaired and or replaced. I have recommended and switched many (now happy) friends over to esurranty. I have Sprint and had Asurion which cost hundred's more and never had a good experience. I could have save thousands over the years with all the phones and the insurances paid out. Best piece of safety I have.

Scam...they will take your money and… Scam...they will take your money and not replace or fix your phone. I paid my money payments, broke my phone, paid the deductible and sent my phone in. I never received my phone back nor a refund for my deductible.

Worst customer service ever... . Seems like I am getting the same experience as many others - Esurranty is charging my credit card when there are no current invoices to pay. No update to my account. No response to email messages. No response se to voicemails. Finally called my credit card company to dispute charges and told the card company to refuse any future charges. The worst customer service I have ever seen from a company EVER......

I would give ESurranty 5 stars until… I would give ESurranty 5 stars until the last few months I tried to renew my policy. I was supposed to get a 30 dollar credit towards my current policy for reviews. I never received any credits towards my current policy. In response to ESurranty below: the link to renew my policy did not work. I called numerous times (only got an answering machine to leave message) and filled out 2 online tickets which I got no response to. I finally got an invoice weeks later after my account expired and paid it the same day. Last summer I filled out reviews on 3 different sites in which ESurranty said I would get 10 dollars each for on my next invoice. This never happened